Resolve Scenario
For each of our Scenarios we will need to configure the relevant Messages & Fields. This scenario will need to be tested before moving on to the next.
The Message we shall be configuring for the Resolve Scenario is:
- 1.ResolveIncident
We will define which Field records require configuring for that Message at the appropriate time.
The scenario will need to be successfully tested before we can say it is complete.
We shall look in detail at the Message and its respective Fields in turn over the next few pages, before moving on to Test.
Last modified 2mo ago