The first element to configure is the Process, which is the top level configuration element where all Integrations are contained.

The first thing to do when creating a new integration is to assign it to its Process. For instance, a new Incident integration would be created within an Incident Process. If you do not yet have a Process defined, then you will need to create a new Process

From the Unifi Integration Designer Dashboard, click on New Process.

On the 'New Process' modal, the fields to be configured are as follows:



The name of the ServiceNow process being integrated.

<SN Process Name> (e.g. Incident)

API Name*

The unique name of this process for use with the API.


Target table

The primary target or process table that this integration uses.

'Incident' [incident]

Reference field

The field on the target table that is used as the reference for the external system.



Describe what this Process is for.

<Your description>

*API Name

The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name (which is why it is important for this to be a unique reference).

Your 'New Process' modal should look like this:

Click Create.

You will be redirected to your Process Dashboard:

Click either the '+' tile or 'New Integration' in preparation to configure the Integration.

When you create a Process, Unifi will automatically create the corresponding Web Service (REST methods) - so there is no need to manually create them.

Before we configure the Integration, let's view the Web Service which Unifi has automatically created.