In order to process the data that is returned from the remote system, we will need to create the appropriate Messages in Unifi. The following Messages will be required:
To satisfy the requirements of this Guide (and because we have already configured one of those Messages in the previous Incident Update Poller Guide, we will only need to configure the one message i.e. ResolveIncidentInbound.
We shall look in detail at how to configure that Message and the appropriate Message Scripts over the next couple of pages.
Let's begin by configuring the ResolveIncidentInbound Message.