Trigger
The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the process concerned.
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The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the process concerned.
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There is no need for you to manually create a Trigger (Business Rule). If you have more than one, you will make duplicate updates.
In native ServiceNow, navigate to System Definition > Busines Rules. Find and navigate to the automatically generated Business Rule.
The top section of your Business Rule record should look like this:
Your 'When to run' tab should look like this:
The code in the script field should look like this:
Your 'Advanced' tab should look like this:
We have confirmed the main elements are in place for our Integration to work. We are now ready to Test our CreateIncident Message.