Click the 'Messages' icon, then New.
The fields to be configured for the UpdateIncidentInbound New Message modal are as follows:
The message name that is unique for this integration.
The primary purpose of the message.
The direction(s) this message is configured to support.
The description for this message and the requirement it is meeting.
Your UpdateIncidentInbound New Message modal should look like this:
5) Click Submit and view to further configure the Message.
Navigate to Message > Response.
The Response fields to be configured are as follows:
The immediate synchronous response to this message.
Turn this option on if you want inbound processing to occur asynchronously or this message is the first of an asynchronous message pair.
*This field is automatically defaulted to true.
Your Response form should look like this:
8) Navigate to Message > Bond.
The Bond fields to be configured are as follows:
Determine if the sender should own the bond or not in order for this message to be processed? Use 'Ignore' to process regardless of the owner flag. (Choices: Ignore, Must own, Must not own.)
Bond condition type
The type of conditional check made on the bond. (None: no checks are made. State: checks against the state are made using the conditional checkboxes. Scripted: the 'Bond condition' script is used.)
Process this message when the bond state is Open.
*These fields are automatically populated.
Your Bond form should look like this:
10) Navigate to Inbound > Settings.
The Inbound Settings fields to be configured are as follows:
Bond reference method*
Method of searching for and validating an existing bond for incoming messages.
Your Inbound Settings form should look like this:
12) Click Save.
We are now ready to configure the Fields for our UpdateIncidentInbound Message.