The ResolveIncident Message is an update type message that we will configure to deal specifically with our resolve scenario (resolve the bonded records).
Again, after clicking the 'Messages' icon, you are directed to the following screen (note: the four previously configured messages are now visible in the list):
Click the ellipsis to the right of the UpdateIncident Message & then click Copy.
The fields to edit for the Copy Message modal are as follows:
Your Copy Message modal should look like this:
You will be redirected to the Details page of the newly created ResolveIncident Message.
Navigate to Message > Bond.
The Bond fields to be edited are as follows:
Your Bond form should look like this:
Navigate to Outbound > Trigger.
The Outbound Trigger (as required)* fields to be edited are as follows:
Your Outbound Trigger form should look like this:
We are now ready to configure the Fields for the ResolveIncident Message.