Again, after clicking the 'Messages' icon, you are directed to the following screen (note: the four previously configured messages are now visible in the list):
1) Click the ellipsis to the right of the UpdateIncident Message & then click Copy.
The fields to edit for the Copy Message modal are as follows:
The message name that is unique for this integration.
Your Copy Message modal should look like this:
3) Click Copy.
You will be redirected to the Details page of the newly created ResolveIncident Message.
Navigate to Message > Bond.
The Bond fields to be edited are as follows:
Process this message when the bond state is Suspended (internal suspend).
Bond vendor suspended
Process this message when the bond state is Vendor suspended (external suspend).
Your Bond form should look like this:
6) Navigate to Outbound > Trigger.
The Outbound Trigger (as required)* fields to be edited are as follows:
The condition that the ServiceNow record must meet to trigger this message being processed.
'State > changes to > Resolved'
Your Outbound Trigger form should look like this:
8) Click Save.
We are now ready to configure the Fields for the ResolveIncident Message.