Conclusion
Congratulations on completing this Outbound Incident Integration Guide.
This Guide has shown us how to configure a basic Incident integration, sending outbound messages via the REST service. The elements we configured were:
- Process
- Integration
- Connection
- Messages
- Fields
The items automatically created by Unifi were:
- Web Service (not used in this Guide)
- Trigger
In testing our integration, we created, updated and resolved an Incident - following the data as it flowed from our ServiceNow Incident record, through the Unifi transaction message bus, to the external system's Incident record.
By Using the Unifi integration platform, we have discovered that building and testing our integration is simpler and more efficient, saving both time and money. Our hope is that this Guide has been a valuable aid to you in that process.