# Test UpdateIncidentInbound

## Update from Remote Instance

In the **remote instance**, **update two** of the **bonded tickets** in turn.

{% hint style="info" %}
Updates have been made to the Description field only. Correlation ID is highlighted for us to identify the correct bonded ticket.
{% endhint %}

{% tabs %}
{% tab title="First Ticket" %}
![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/jKSgT8LwAERAtjy6J77g/iapg-test-updateincidentinbound-1.png)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/JlRGJEBaNNzAuLAuNrTM/iapg-test-updateincidentinbound-2.png)
{% endtab %}
{% endtabs %}

## Poll for Updates

Back in the **originating instance**, navigate to & **open < Your Parent Poller >** *(as configured on the* [*'Parent Poller' page of the Incident Parent and Child Poller Guide*](https://docs.sharelogic.com/unifi/incident-parent-and-child-poller-guide/polling/parent-poller#new-poller)*)*. Click **Execute Now**.

![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/rRPnesXqE9kvbq2udnQY/iapg-test-updateincidentinbound-3.png)

**Open** the **corresponding Parent Poll Request** & **confirm** that **both Incidents** were **found** (and *only* those) and that **subsequent child Poll Requests** were also **triggered**:

![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/mbPkxPIduDLATC0TUhEf/iapg-test-updateincidentinbound-4.png)

Notice the Parent & Child Poll Requests:

![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/KpcUrd8Mf6bn0DRk0MSc/iapg-test-updateincidentinbound-5.png)

**Open** each of the **corresponding Child Update Poll Requests** & **confirm** that the **Message name** was **UpdateIncidentInbound** *(found in the Response status)*.

**Open** each of the **corresponding Select Attachments Poll Requests** & **confirm** that the Response status says **No Attachments returned** *(this is expected because no attachments were added)*.

{% hint style="info" %}
We instructed the Child Poll Processor to fire the Select Attachments Poller when we edited the Response script on the '[Edit Child Poll Processor](https://docs.sharelogic.com/unifi/integration-guides/polling/edit-child-poll-processor#response-script)' page.
{% endhint %}

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/ve3GeCIdS0GQ296YGp3P/iapg-test-updateincidentinbound-6.png)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/H73c0TCHeokxnzMVIguQ/iapg-test-updateincidentinbound-7.png)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that two UpdateIncidentInbound messages have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transactions have updated the **bonded tickets** in the **originating instance**.

{% tabs %}
{% tab title="First Ticket" %}
![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/K5YFMSLkTQFB7af5r8qq/iapg-test-updateincidentinbound-8.png)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://content.gitbook.com/content/Dk6VgKBXe6rYT8F9wuaY/blobs/Yz6ZeQLVu54HnUrvtBqi/iapg-test-updateincidentinbound-9.png)
{% endtab %}
{% endtabs %}

Next, we shall test the **ResolveIncidentInbound** Message.