A Poller is a configuration record which defines the frequency of polling and which logic to use.
A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.
Edit Update Poller
Rather than create a new poller, you can edit the previously configured 'Update Poller', changing the Name, Description & Poll Processor.
(You could choose to copy the previous Poller instead. However, there is no need to have two pollers polling for updates every 5 minutes, so if copying the previous poller, remember to deactivate it.)
1) Click to open the previously configured Incident Update Poller.
The fields to be edited for our Poller record are as follows:
The name of your Poller.
A description of what this Poller is for and/or how it works.
The Poll Processor to use when running this Poller.
<Your Poll Processor> (the one just created)
*These fields are mandatory, or automatically defaulted to true.
Your Multiple Message Poller should look like this:
5) Save the Poller.
In order to process the inbound Requests, we need to configure the Inbound Messages.