Edit Incident Form
The first configuration change we need to make to facilitate Bond identification is to add the Correlation ID field to the Incident form in our PDI.
The first configuration change we need to make to facilitate Bond identification is to add the Correlation ID field to the Incident form in our PDI.
In order for the remote system to store data about which record they're bonded with and to enable us to identify and only return data from those bonded records, we need to send and store a unique identifier. We will make use of the available correlation_id field on the Incident record. First we will add the field to the Incident form in our PDI.
From any Incident record in your PDI, right-click & navigate to Configure > Form Layout.
Select the Correlation Id field from the 'Available' slushbucket and move it to the 'Selected' slushbucket.
Save to add the field to your form.
Next, we will need to Edit the CreateIncident Message.
