Congratulations on successfully polling your PDI for non-bonded Incidents using this Create Poller Guide.

This Guide has shown us how we might configure a poller integration - polling data from the table API of a Personal Developer Instance (PDI) and then configure the relevant message to process and respond to that data. As such, we created the following records:

  • Connection Variables

  • Poll Processor

  • Poller

  • Messages

  • Fields

We also created & used a specific Assignment group in the remote instance (PDI), in order to facilitate the following:

  • Ticket Identification

In testing our integration, we created some incidents in the remote instance which were non-bonded and assigned to a range of groups. We then polled for newly created tickets. We successfully proved that we were only querying non-bonded records which were assigned to a specific group, pulling back records created in the remote instance since the last update time, only retrieving a select number of fields and that the returned requests were looped through, generating transactions for each non-bonded ticket.

By Using the Unifi integration platform, we have discovered that building and testing our integration is simpler and more efficient, saving both time and money. Our hope is that this Guide has been a valuable aid to you in that process.

For further information please see our technical documentation.

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