A Connection is a property of an Integration. You must have a Connection setup to allow messages to be sent and received for your Integration.
The Connection stores all the authentication details of the Integration specific to a single environment. You can setup many Connections so you can easily switch between environments as necessary.
Activation
The Integration is controlled by the Connections. Making a Connection active will make it’s Integration active (and vice versa).
Although you can have multiple Connections per Integration, only one Connection can be active for an Integration at a time. Activating a different Connection will deactivate other Connections (for the Integration).
Environment
You can assign a Connection to a specific environment to make it easy to see what you are connecting to.
Available environment choices are:
- Production
- Pre-Production
- Test
- Development
- Sandbox
Inbound Connectivity
The Connection is the link between the ServiceNow endpoint that is receiving messages and the Integration that is used to process them. If you want to receive messages from a remote system, you must specify an Inbound user which the remote system will use to authenticate with.
Outbound Connectivity
In order for a Connection to send messages to remote systems, you must provide an Endpoint URL and the method of authentication.
Authentication
Connections support several types of authentication: Basic, Mutual and OAuth.
Basic
Basic authentication is achieved by providing a username and password.
Mutual
Mutual Authentication (MAuth) using SSL certificates is available by selecting the Mutual auth checkbox and configuring certificates on a ServiceNow Protocol Profile record.
OAuth 2.0
You can connect using OAuth by configuring a ServiceNow OAuth Entity Profile.
MID Server
If the system you are connecting to is behind a firewall (such as an internal service) you can specify a MID Server for the integration to communicate over.
Fields
The following table is a summary of the fields to be configured for the Connection record:
| Field | Type | Description |
|---|---|---|
| Environment | Reference | The environment this connection applies to. |
| Integration | Reference | The integration this record belongs to. |
| Application | Reference | The application containing this record. |
| Active | Boolean | Use this connection for the integration when true. |
| Inbound user | Reference | The user profile used by the external system for authentication. An active connection must be found for the user to gain access. |
| Endpoint URL | URL | The external system’s access URL. |
| Authentication | String | The authentication method to use for this connection. |
| User | String | The username used in basic authentication. |
| Password | Password2 | The password used in basic authentication. |
| OAuth profile* | Reference | The OAuth Entity Profile to authenticate with. |
| MID server | Reference | The MID server this connection will use to send messages. |
| Mutual auth | Boolean | Use mutual authentication with each request sent to this connection when true. |
| Protocol profile** | Reference | The protocol profile to use with this connection. |
*OAuth profile: This field is visible when ‘OAuth’ has been selected as the choice from the Authentication field.
**Protocol profile: This field is visible when Mutual auth is checked/set to ‘true’.