Use Connections to manage all your environment details for each integration.

A Connection is a property of an Integration. You must have a Connection setup to allow messages to be sent and received for your Integration.

The Connection stores all the authentication details of the Integration specific to a single environment. You can setup many Connections so you can easily switch between environments as necessary.


The Integration is controlled by the Connections. Making a Connection active will make it’s Integration active (and vice versa).

Although you can have multiple Connections per Integration, only one Connection can be active for an Integration at a time. Activating a different Connection will deactivate other Connections (for the Integration).


You can assign a Connection to a specific environment to make it easy to see what you are connecting to.

Available environment choices are:

  • Production
  • Pre-Production
  • Test
  • Development
  • Sandbox

Inbound Connectivity

The Connection is the link between the ServiceNow endpoint that is receiving messages and the Integration that is used to process them. If you want to receive messages from a remote system, you must specify an Inbound user which the remote system will use to authenticate with.

Outbound Connectivity

In order for a Connection to send messages to remote systems, you must provide an Endpoint URL and the method of authentication.


Connections support several types of authentication: Basic, Mutual and OAuth.


Basic authentication is achieved by providing a username and password.


Mutual Authentication (MAuth) using SSL certificates is available by selecting the Mutual auth checkbox and configuring certificates on a ServiceNow Protocol Profile record.

OAuth 2.0

You can connect using OAuth by configuring a ServiceNow OAuth Entity Profile.

MID Server

If the system you are connecting to is behind a firewall (such as an internal service) you can specify a MID Server for the integration to communicate over.


The following table is a summary of the fields to be configured for the Connection record:

Field Type Description
Environment Reference The environment this connection applies to.
Integration Reference The integration this record belongs to.
Application Reference The application containing this record.
Active Boolean Use this connection for the integration when true.
Inbound user Reference The user profile used by the external system for authentication. An active connection must be found for the user to gain access.
Endpoint URL URL The external system’s access URL.
Authentication String The authentication method to use for this connection.
User String The username used in basic authentication.
Password Password2 The password used in basic authentication.
OAuth profile* Reference The OAuth Entity Profile to authenticate with.
MID server Reference The MID server this connection will use to send messages.
Mutual auth Boolean Use mutual authentication with each request sent to this connection when true.
Protocol profile** Reference The protocol profile to use with this connection.

*OAuth profile: This field is visible when ‘OAuth’ has been selected as the choice from the Authentication field.

**Protocol profile: This field is visible when Mutual auth is checked/set to ‘true’.