# Test ResolveIncidentInbound

## Resolve Test Incident

In the **remote instance** (your PDI), navigate to **< Your Incident >** created in the earlier test.

Update the Incident record as follows:

<table><thead><tr><th width="184.89656605959632">Field</th><th width="315.9815142415525">Description</th><th width="227.44653828483385">Value</th></tr></thead><tbody><tr><td>State</td><td>The Incident lifecycle state.</td><td>‘Resolved’</td></tr><tr><td>Resolution code</td><td>The Incident resolution code.</td><td>&#x3C;Your Resolution code></td></tr><tr><td>Resolution notes</td><td>The Incident resolution notes.</td><td>&#x3C;Your Resolution notes></td></tr></tbody></table>

*Your Incident record should look like this:*

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-Mgp-GygEzWnHM2t6gYZ%2FIPCPG%20-%20Test%20ResolveIncidentInbound%201.png?alt=media\&token=aeb7e74e-6664-47a0-99b1-b9276e4303a0)

Right-click & **Save**.

## Poll for Updates

Back in the **originating instance**, navigate to & **open** **< Your Poller >**. Click **Execute Now**.

**Open** the **corresponding Child Poll Request** & confirm that the **Incident** was **found** (and the **Message name** was **ResolveIncidentInbound**) & **Notice** the **incident\_id** passed in as a **parameter**:

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-Mgp19ijwi1otVZxVt-n%2FIPCPG%20-%20Test%20ResolveIncidentInbound%202.png?alt=media\&token=6c1c81af-3b14-483c-ae10-3169cfa798ef)

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-Mgp1sca8LcklC7zPqGU%2FIPCPG%20-%20Test%20ResolveIncidentInbound%203.png?alt=media\&token=94b3bd5c-1dcd-4e26-8036-866dc23e9d38)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-Mgp2WFFme0n9KsGptmO%2FIPCPG%20-%20Test%20ResolveIncidentInbound%204.png?alt=media\&token=11b408f4-e71f-4d66-96d2-0d4fb29a40eb)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the ResolveIncidentInbound message has been received, is Complete & Accepted and displays the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **originating instance**:

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-MgpKbfBx4uVU5FJZZ3_%2FIPCPG%20-%20Test%20ResolveIncidentInbound%205.png?alt=media\&token=591622c0-62b2-45b1-8b54-8f1bb4ca031e)

{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket.
{% endhint %}

Navigate to the **Notes** tab to view the Activities stream:

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgoxpAu2vyb9Z6q1vAl%2F-MgpKqjmyNAiBxM8pDUS%2FIPCPG%20-%20Test%20ResolveIncidentInbound%206.png?alt=media\&token=07e885a2-ca87-42b9-a73d-20fd7751cd3c)

{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}