> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/incident-parent-and-child-poller-guide/testing/test-resolveincidentinbound.md).

# Test ResolveIncidentInbound

## Resolve Test Incident

In the **remote instance** (your PDI), navigate to **< Your Incident >** created in the earlier test.

Update the Incident record as follows:

<table><thead><tr><th width="184.89656605959632">Field</th><th width="315.9815142415525">Description</th><th width="227.44653828483385">Value</th></tr></thead><tbody><tr><td>State</td><td>The Incident lifecycle state.</td><td>‘Resolved’</td></tr><tr><td>Resolution code</td><td>The Incident resolution code.</td><td>&#x3C;Your Resolution code></td></tr><tr><td>Resolution notes</td><td>The Incident resolution notes.</td><td>&#x3C;Your Resolution notes></td></tr></tbody></table>

*Your Incident record should look like this:*

![](/files/-Mgp-GygEzWnHM2t6gYZ)

Right-click & **Save**.

## Poll for Updates

Back in the **originating instance**, navigate to & **open** **< Your Poller >**. Click **Execute Now**.

**Open** the **corresponding Child Poll Request** & confirm that the **Incident** was **found** (and the **Message name** was **ResolveIncidentInbound**) & **Notice** the **incident\_id** passed in as a **parameter**:

![](/files/-Mgp19ijwi1otVZxVt-n)

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](/files/-Mgp1sca8LcklC7zPqGU)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](/files/-Mgp2WFFme0n9KsGptmO)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the ResolveIncidentInbound message has been received, is Complete & Accepted and displays the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **originating instance**:

![](/files/-MgpKbfBx4uVU5FJZZ3_)

{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket.
{% endhint %}

Navigate to the **Notes** tab to view the Activities stream:

![](/files/-MgpKqjmyNAiBxM8pDUS)

{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}