> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/incident-multiple-message-poller-guide/inbound-messages/resolveincidentinbound-message.md).

# ResolveIncidentInbound Message

{% hint style="success" %}
Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.
{% endhint %}

Click on the **'Messages' icon** to open the Messages page.

![](/files/-Mfh8LPLcbhsK1aNO4LM)

Click the **ellipsis** to the right of the **UpdateIncidentInbound** Message & then click **Copy**.

## Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

<table><thead><tr><th width="177.60534960112625">Field</th><th width="310.3333333333333">Description</th><th width="225.46124140289479">Value</th></tr></thead><tbody><tr><td>Message name</td><td>The message name that is unique for this integration.</td><td>'ResolveIncidentInbound'</td></tr></tbody></table>

*Your Copy Message modal should look like this:*

![](/files/-Mfh9KqvWeLlPRJ5mD4o)

Click **Copy**.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

## Details Fields

The Details fields to be edited are as follows:

<table><thead><tr><th width="165.33333333333331">Field</th><th width="366.0544284621203">Description</th><th>Value</th></tr></thead><tbody><tr><td>Description</td><td>The description for this message and the requirement it is meeting.</td><td>&#x3C;Your description></td></tr></tbody></table>

*Your Details form should look like this:*

![](/files/-MfhAMKFtmeIy8NTHK0T)

Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be edited are as follows:

<table><thead><tr><th width="207.81781440270936">Field</th><th width="365.94538005124656">Description</th><th width="150">Value</th></tr></thead><tbody><tr><td>Bond pending</td><td>Process this message when the bond state is Pending.</td><td>&#x3C;true></td></tr><tr><td>Bond suspended</td><td>Process this message when the bond state is Suspended.</td><td>&#x3C;true></td></tr><tr><td>Bond vendor suspended</td><td>Process this message when the bond state is Vendor suspended.</td><td>&#x3C;true></td></tr></tbody></table>

*Your Bond form should look like this:*

![](/files/-MfhCmtx7JcAXaF0TD4d)

Click **Save**.

We are now ready to configure the **Fields** for the **ResolveIncidentInbound** Message.