> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/incident-multiple-message-poller-guide/inbound-messages/resolveincidentinbound-message.md).

# ResolveIncidentInbound Message

We will configure another inbound update type message to process the data returned from the poll and update our target record.

{% hint style="success" %}
Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.
{% endhint %}

Click on the **'Messages' icon** to open the Messages page.

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-Mfh8LPLcbhsK1aNO4LM%2FIMMPG%20-%20ResolveIncidentInbound%201.png?alt=media\&token=8e71898a-60cf-4d77-baa4-66b33876455c)

Click the **ellipsis** to the right of the **UpdateIncidentInbound** Message & then click **Copy**.

## Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

<table><thead><tr><th width="177.60534960112625">Field</th><th width="310.3333333333333">Description</th><th width="225.46124140289479">Value</th></tr></thead><tbody><tr><td>Message name</td><td>The message name that is unique for this integration.</td><td>'ResolveIncidentInbound'</td></tr></tbody></table>

*Your Copy Message modal should look like this:*

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-Mfh9KqvWeLlPRJ5mD4o%2FIMMPG%20-%20ResolveIncidentInbound%202.png?alt=media\&token=d2372505-aae2-493a-8bac-33086556479e)

Click **Copy**.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

## Details Fields

The Details fields to be edited are as follows:

<table><thead><tr><th width="165.33333333333331">Field</th><th width="366.0544284621203">Description</th><th>Value</th></tr></thead><tbody><tr><td>Description</td><td>The description for this message and the requirement it is meeting.</td><td>&#x3C;Your description></td></tr></tbody></table>

*Your Details form should look like this:*

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-MfhAMKFtmeIy8NTHK0T%2FIMMPG%20-%20ResolveIncidentInbound%203.png?alt=media\&token=7a6020af-f884-4f6c-b7ec-a290e054f89f)

Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be edited are as follows:

<table><thead><tr><th width="207.81781440270936">Field</th><th width="365.94538005124656">Description</th><th width="150">Value</th></tr></thead><tbody><tr><td>Bond pending</td><td>Process this message when the bond state is Pending.</td><td>&#x3C;true></td></tr><tr><td>Bond suspended</td><td>Process this message when the bond state is Suspended.</td><td>&#x3C;true></td></tr><tr><td>Bond vendor suspended</td><td>Process this message when the bond state is Vendor suspended.</td><td>&#x3C;true></td></tr></tbody></table>

*Your Bond form should look like this:*

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-MfhCmtx7JcAXaF0TD4d%2FIMMPG%20-%20ResolveIncidentInbound%204.png?alt=media\&token=c838c523-0dbd-4a05-ad14-3a81906d7256)

Click **Save**.

We are now ready to configure the **Fields** for the **ResolveIncidentInbound** Message.