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3.1
3.1
  • Unifi User Documentation
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    • Outbound Incident Guide
      • Getting Started
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      • Create Scenario
        • CreateIncidentResponse Message
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        • CreateIncident Message
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      • Update Scenario
        • Response Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Conclusion
    • Bidirectional Asynchronous Incident Guide
      • Getting Started
      • Process
      • Web Service
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      • Create Scenario
        • Response Message
        • CreateIncidentReceipt Message
        • CreateIncidentReceipt Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Trigger
        • Test CreateIncident
      • Update Scenario
        • Receipt Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Build the Other Half
        • Move the Integration
        • Reconfigure the Connections
      • Conclusion
    • Incident Update Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Message
        • UpdateIncidentInbound Message
        • UpdateIncidentInbound Fields
      • Message Identification
      • Bond Identification
        • Edit Incident Form
        • Edit CreateIncident Message
      • Test Update Poll
      • Conclusion
    • Incident Multiple Message Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Messages
        • ResolveIncidentInbound Message
        • ResolveIncidentInbound Fields
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Create Poller Guide
      • Polling
        • Connection Variables
        • Poll Processor
        • Poller
      • Messages
        • CreateIncidentInboundReceipt Message
        • CreateIncidentInboundReceipt Fields
        • CreateIncidentInbound Message
        • CreateIncidentInbound Fields
      • Build - Integration Level
      • Test Create Poll
      • Conclusion
    • Incident Parent and Child Poller Guide
      • Polling
        • Connection Variables
        • Child Poll Processor
        • Child Poller
        • Parent Poll Processor
        • Parent Poller
      • Inbound Messages
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
        • Get Attachment Poll Processor
        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
        • Edit Child Poll Processor
        • Edit Child Update Poller
      • Messages
        • AddAttachmentInbound Message
      • Testing
        • Test Outbound Scenarios
        • Test CreateIncidentInbound
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
        • Test AddAttachmentInbound
      • Conclusion
  • Feature Guides
    • Packager Feature Guide
      • Instructions
    • Error Handling Tools Feature Guide
      • Retry
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    • Unifi Test Assistant Feature Guide
      • Generating Tests
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      • Exploring Results
  • HOW TO GUIDES
    • How to Handle Attachments
      • Message
      • Scripted REST Resource
      • Test AddAttachment
    • How to Setup an OAuth Connection
      • Identity Provider Instance
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    • Attachments
      • New record attachments are not sent from Portal
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    • Development
      • Bonding to existing records
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      • Latest version of Unifi not accessible
    • Integration Responses
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      • Message name not recognised
      • Unable to identify message name from request
    • Other
      • Dynamic stage does not render
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  • Copy Message Modal
  • Details Fields
  • Bond Fields

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  1. Integration Guides
  2. Incident Multiple Message Poller Guide
  3. Inbound Messages

ResolveIncidentInbound Message

We will configure another inbound update type message to process the data returned from the poll and update our target record.

PreviousInbound MessagesNextResolveIncidentInbound Fields

Last updated 3 years ago

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Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.

Click on the 'Messages' icon to open the Messages page.

Click the ellipsis to the right of the UpdateIncidentInbound Message & then click Copy.

Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

Field
Description
Value

Message name

The message name that is unique for this integration.

'ResolveIncidentInbound'

Your Copy Message modal should look like this:

Click Copy.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

Details Fields

The Details fields to be edited are as follows:

Field
Description
Value

Description

The description for this message and the requirement it is meeting.

<Your description>

Your Details form should look like this:

Navigate to Message > Bond.

Bond Fields

The Bond fields to be edited are as follows:

Field
Description
Value

Bond pending

Process this message when the bond state is Pending.

<true>

Bond suspended

Process this message when the bond state is Suspended.

<true>

Bond vendor suspended

Process this message when the bond state is Vendor suspended.

<true>

Your Bond form should look like this:

Click Save.

We are now ready to configure the Fields for the ResolveIncidentInbound Message.