> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/incident-parent-and-child-poller-guide/inbound-messages.md).

# Inbound Messages

In order to process the data that is returned from the remote system, we will utilise the Messages we created in earlier Guides. The following Messages will be used:

* UpdateIncidentInbound
* ResolveIncidentInbound

Because we have already configured those Messages in the previous Incident Update Poller Guide & Incident Multiple Message Guide, we will not be configuring any of those messages here.

If you haven't already, please review & complete the following sections of the Incident Update Poller Guide:

{% content-ref url="/pages/-MR5xyshBec5rMPKKAbj" %}
[UpdateIncidentInbound Message](/unifi/3.1/integration-guides/incident-update-poller-guide/inbound-message/updateincidentinbound-message.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MR6-tlZC6T6TWb3eNld" %}
[UpdateIncidentInbound Fields](/unifi/3.1/integration-guides/incident-update-poller-guide/inbound-message/updateincidentinbound-fields.md)
{% endcontent-ref %}

Please also review & complete the following sections of the Incident Multiple Message Poller Guide:

{% content-ref url="/pages/-MRKTmLUw4loLBpp5Cc0" %}
[ResolveIncidentInbound Message](/unifi/3.1/integration-guides/incident-multiple-message-poller-guide/inbound-messages/resolveincidentinbound-message.md)
{% endcontent-ref %}

{% content-ref url="/pages/-MRKVUP91yBSxw61C3NC" %}
[ResolveIncidentInbound Fields](/unifi/3.1/integration-guides/incident-multiple-message-poller-guide/inbound-messages/resolveincidentinbound-fields.md)
{% endcontent-ref %}

We can now move on to **Testing**.


---

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