# Test ResolveIncidentInbound

## Resolve Test Incident

In the **remote instance** (your PDI), navigate to **< Your Incident >** created in the earlier test.

Update the Incident record as follows:

<table><thead><tr><th width="182.35023041474656">Field</th><th width="301">Description</th><th>Value</th></tr></thead><tbody><tr><td>State</td><td>The Incident lifecycle state.</td><td>‘Resolved’</td></tr><tr><td>Resolution code</td><td>The Incident resolution code.</td><td>&#x3C;Your Resolution code></td></tr><tr><td>Resolution notes</td><td>The Incident resolution notes.</td><td>&#x3C;Your Resolution notes></td></tr></tbody></table>

*Your Incident record should look like this:*

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQhVBVUnfQPh1N-q0U%2FIMMPG%20-%20Test%20ResolveIncidentInbound%201.png?alt=media\&token=b42e0f53-5c2a-44f2-9553-3731ffece91f)

Right-click & **Save**.

## Poll for Updates

Back in the **originating instance**, navigate to & **open** **< Your Poller >**. Click **Execute Now**.

**Open** the **corresponding Poll Request** & confirm that the **Incident** was **found** (and the **Message name** was **ResolveIncidentInbound**):

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQkXJ0OQRziynF9AOx%2FIMMPG%20-%20Test%20ResolveIncidentInbound%202.png?alt=media\&token=eee4c7e8-1eb1-4ae5-b360-e7cda3408b71)

View the Transactions that have been sent.  This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQnqWGv01OKad9FhUW%2FIMMPG%20-%20Test%20ResolveIncidentInbound%203.png?alt=media\&token=1b5e62fb-e3f6-41a0-992c-7951fa80a9eb)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQnz1R8UjZg27ErTXt%2FIMMPG%20-%20Test%20ResolveIncidentInbound%204.png?alt=media\&token=73fd4bef-3f75-4096-9634-4f51aa9ddd7a)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the ResolveIncidentInbound message has been received, is Complete & Accepted and displays the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **originating instance**:

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQpDknOYLxlEq4wYfl%2FIMMPG%20-%20Test%20ResolveIncidentInbound%205.png?alt=media\&token=8da5f802-3b2c-4595-af11-08f2fea3c975)

{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket.
{% endhint %}

Navigate to the **Notes** tab to view the Activities stream:

![](https://605238050-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgQcWA1th0u1Ng5vlpL%2F-MgQpqs6t8IzhHP6Uotk%2FIMMPG%20-%20Test%20ResolveIncidentInbound%206.png?alt=media\&token=56776a46-ca9d-4b99-aa4e-d945a09f484e)

{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}