> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/bidirectional-asynchronous-incident-guide/integration.md).

# Integration

## New Integration

Back in the **Unifi Integration Designer** window, after clicking either on the '**+**' **tile** or '**New Integration**', you are given a 'New Integration' modal to complete.

The fields to be configured for the New Integration modal are as follows:

<table><thead><tr><th width="186.33333333333331">Field</th><th width="344.14496873223425">Description</th><th>Value</th></tr></thead><tbody><tr><td>Name</td><td>The name of the integration.</td><td>&#x3C;Your Name></td></tr><tr><td>Service type*</td><td>The type of web service this integration is using <em>(Choices: SOAP/REST)</em>.</td><td>'REST'</td></tr><tr><td>Message format*</td><td>Automatically pre-process incoming messages for simpler message scripting. <em>(Choices: XML, JSON, Advanced)</em></td><td>'JSON'</td></tr></tbody></table>

{% hint style="info" %}
\*Service type/Message format:  these values are defaulted.
{% endhint %}

*Your 'New Integration' modal should look like this:*

![](/files/-MdSnb_qmO9znBfr-hsf)

Click **Create**.

You will be redirected to the Details page of the newly created Integration.

## Icons

{% hint style="info" %}
Before continuing we would like to draw your attention to some of the relevant icons that are now visible down the left hand navigation strip.
{% endhint %}

*The icons are:*

![](/files/-MdSpG0HYGBdCR0BbGjE)

a) ***'Integration' icon*****:** Opens the current integration's Details page.

b) ***'Messages' icon*****:** Opens the current integration's Messages page.

c) ***'Fields' icon*****:** Opens the current integration's Fields page.

d) ***'Field Maps' icon*****:** Opens the current integration's Field Maps page.

e) ***'Documentation' icon*****:** Opens the automatically generated documentation for the current integration. *(Another awesome feature in **Unifi**.)*

f) ***'Connections' icon*****:** Opens the current integration's Connections page.

## Details

*The Details page of your Integration should look like this:*

![](/files/-MdSu_TkTbD05rienWRX)

Navigate to **Integration > Message Identification**.

## Message Identification Fields

{% hint style="info" %}
Unifi needs to identify the name of the inbound message in order to know how to process the inbound data.
{% endhint %}

Update the code in the 'Identify message script' field so that it looks like this:

```javascript
function identify(payload) {

  return (payload.message.name || '') + '';

}
```

*The Message Identification form should look like this:*

![](/files/-MdSvk6kG2p9rqsgSNAN)

Navigate to **Settings > Feedback**.

## Feedback Settings Fields

The Feedback fields to be configured for the Integration record are as follows:

<table><thead><tr><th width="150">Field</th><th width="377.7740180554278">Description</th><th>Value</th></tr></thead><tbody><tr><td>Enable UI messages</td><td>Allow information and error messages to be shown to the user as UI Notifications. Only applies to certain notifications.</td><td>&#x3C;true></td></tr></tbody></table>

*The Feedback Settings form should look like this:*

![](/files/-MdSwnuZz9Y7r5Y6PqXR)

{% hint style="info" %}
All of the remaining 'Settings' values are to be left as-is:

* Attachments Settings
* Bond Settings

All of the 'Error handling' values are to be left as-is:

* General
* Timeouts
* Retry
  {% endhint %}

Click **Save**.

Click the **'Connections' icon** to move on and configure the **Connection**.