> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/incident-parent-and-child-poller-guide/testing/test-updateincidentinbound.md).

# Test UpdateIncidentInbound

To test our integration we will need some bonded tickets in the remote instance. If there aren't any already in place, then they'll need to be created.

## Create Test Incidents

In **native ServiceNow**, navigate to **Incident > Create New**.

The Incident fields to configure are as follows:

<table><thead><tr><th width="176.1071532870237">Field</th><th width="278.6739150806333">Description</th><th>Value</th></tr></thead><tbody><tr><td>Caller</td><td>Person who reported or is affected by this incident.</td><td>&#x3C;Your Caller></td></tr><tr><td>Short description</td><td>A brief description of the incident.</td><td>&#x3C;Your Short description></td></tr><tr><td>Description</td><td>Detailed explanation on the incident.</td><td>&#x3C;Your Description></td></tr></tbody></table>

{% hint style="info" %}
Though the CreateIncident Message has been configured to map more than just the Short Description & Description fields, we have only filled these fields because that is all whe have included in the payload of our Poller.
{% endhint %}

*Your Incident form should look like this:*

![](/files/-MgocTF28AHFCTfyx3qO)

Note the Info Message confirming the CreateIncident Message is being sent to your Integration.

Note the Bond is 'Open' and both the Internal & External reference are in place.

{% hint style="success" %}
Repeat as necessary so that there are two or three bonded tickets in the remote instance:
{% endhint %}

![](/files/-MgofXPJNUSCoNHkoti8)

## Update from Originating Instance

**Update one** of the **bonded tickets** in the **originating instance** to cause the UpdateIncident Message to fire:

![](/files/-Mgog99Vi8iVmsJ35Ta7)

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](/files/-MgogvChNhPEFMoo37Wu)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](/files/-MgohYXB_ZgjiOADE1AZ)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the three CreateIncident messages & one UpdateIncident message have been sent. All are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **remote instance**:

![](/files/-Mgoihh0u9HLCQfzMg7Z)

![](/files/-Mgoj4gXLUF13TwjMc2z)

{% hint style="success" %}
We can see that the update has reached the bonded ticket (& that the correlation id matches the outbound Incident number)
{% endhint %}

## Poll for Updates

In **Unifi Integration Designer**, click on the **'Pollers' icon**. Navigate to & **open** **< Your Parent Poller >** *(created earlier)*.

Click **Execute Now**:

![](/files/-MgolGmoXpEMf8ay_GEd)

In **native ServiceNow**, navigate to **Unifi > Polling > Poll Requests**. Click to **Open** & view the generated **Poll Request**. Confirm that no Incident was found (this is exactly as we expect because we are only polling for updates made by the remote instance):

![](/files/-MgomXfbYQuBYppXKoFB)

## Update from Remote Instance

in the **remote instance**, **update two** of the **bonded tickets** in turn.

{% hint style="info" %}
Updates have been made to the Description field only. Correlation ID is highlighted for us to identify the correct bonded ticket).
{% endhint %}

{% tabs %}
{% tab title="First Ticket" %}
![](/files/-Mgoos9duJzo_BV82TBl)
{% endtab %}

{% tab title="Second Ticket" %}
![](/files/-MgopM2RCkGMzq9R7nTt)
{% endtab %}
{% endtabs %}

## Poll for Updates

Back in the **originating instance**, navigate to & **open < Your Poller >**. Click **Execute Now**.

**Open** the **corresponding Parent Poll Request** & **confirm** that **both Incidents** were **found** (and *only* those) and that **subsequent child Poll Requests** were also **triggered**:

![](/files/-MgorUgQGiwyTQlImQnS)

Notice the Parent & Child Poll Requests:

![](/files/-Mgos96xufASsPcQNXQn)

**Open** each of the **corresponding Child Poll Requests** & **confirm** that the **Message name** was **UpdateIncidentInbound**.

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](/files/-Mgot9xawxTom0cKgo_s)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](/files/-MgotNRKgpVjlpQZxYjH)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that two UpdateIncidentInbound messages have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transactions have updated the **bonded tickets** in the **originating instance**.

{% tabs %}
{% tab title="First Ticket" %}
![](/files/-MgoujGlttILqta7FoKE)

![](/files/-MgovjUMdwfuCvZURD4Q)
{% endtab %}

{% tab title="Second Ticket" %}
![](/files/-MgoxBDToLAxbunOrBQR)

![](/files/-MgoxhdlMAATArW563mW)
{% endtab %}
{% endtabs %}

## Challenge

For completeness, to prove we are only querying and pulling back data from bonded records, update an incident in the remote system which isn't bonded (Correlation ID is empty) & run the Poller again.

What do you expect to happen?

Next, we shall test the **ResolveIncidentInbound** Message.