> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/outbound-incident-guide/integration.md).

# Integration

## New Integration

In the **Unifi Integration Designer** window, after clicking either on the '**+**' **tile** or '**New Integration**', you are given a 'New Integration' modal to complete.

The fields to be configured for the New Integration modal are as follows:

<table><thead><tr><th width="188.56249613626295">Field</th><th width="338.60050250454174">Description</th><th>Value</th></tr></thead><tbody><tr><td>Name</td><td>The name of the integration.</td><td>&#x3C;Your Name></td></tr><tr><td>Service type*</td><td>The type of web service this integration is using <em>(Choices: SOAP/REST)</em>.</td><td>'REST'</td></tr><tr><td>Message format*</td><td>Automatically pre-process incoming messages for simpler message scripting. <em>(Choices: XML, JSON, Advanced)</em></td><td>'JSON'</td></tr></tbody></table>

{% hint style="info" %}
\*Service type/Message format:  these values are defaulted.
{% endhint %}

*Your 'New Integration' modal should look like this:*

![](/files/-MeP493RKfysKtYZ7Okm)

{% hint style="info" %}
We have chosen to name this integration 'Push-Pull Incident' as it will also later form the basis for the Poller Guides (where we pull data from your Personal Developer Instance, ‘PDI’).
{% endhint %}

Click **Create**.

You will be redirected to the Details page of the newly created Integration.

## Icons

{% hint style="info" %}
Before continuing we would like to draw your attention to some of the relevant icons that are now visible down the left hand navigation strip.
{% endhint %}

![](/files/-MeP73qRZcIYPp7kgZ1f)

*The icons are:*

a) ***'Integration' icon*****:** Opens the current integration's Details page.

b) ***'Messages' icon*****:** Opens the current integration's Messages page.

c) ***'Fields' icon*****:** Opens the current integration's Fields page.

d) ***'Field Maps' icon*****:** Opens the current integration's Field Maps page.

e) ***'Documentation' icon*****:** Opens the automatically generated documentation for the current integration. *(Another awesome feature in **Unifi**.)*

f) ***'Connections' icon*****:** Opens the current integration's Connections page.

## Details

*The Details page of your Integration form should look like this:*

![](/files/-MePY29NPHyp5qFU90Eh)

Navigate to **Settings > Feedback**.

## Feedback Settings Fields

The Feedback fields to be configured for the Integration record are as follows:

<table><thead><tr><th width="207.33333333333331">Field</th><th width="324.3227222832053">Description</th><th>Value</th></tr></thead><tbody><tr><td>Enable UI messages</td><td>Allow information and error messages to be shown to the user as UI Notifications. Only applies to certain notifications.</td><td>&#x3C;true></td></tr><tr><td>Note bond history</td><td>Use the 'Note bond history' to process bond history updates.  <em>(Set to true for the history to be promoted to the work notes fields of the record we're integrating - for the analyst to view)</em></td><td>&#x3C;true></td></tr></tbody></table>

*The Feedback Settings fields should look like this:*

![](/files/-MePZTL0lrHSasewN7ga)

{% hint style="info" %}
The remaining 'Integration' values are to be left as-is:

* Message Identification

All of the remaining 'Settings' values are to be left as-is:

* Attachments Settings
* Bond Settings

All of the 'Error handling' values are to be left as-is:

* General
* Timeouts
* Retry&#x20;
  {% endhint %}

Click **Save**.

Click the **'Connections' icon** to move on and configure the **Connection**.