> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/outbound-incident-guide/conclusion.md).

# Conclusion

This Guide has shown us how to configure a basic Incident integration, sending outbound messages via the REST service. The elements we configured were:

* Process
* Integration
* Connection
* Messages
* Fields

The items automatically created by Unifi were:

* Web Service *(not used in this Guide)*
* Trigger

In testing our integration, we created, updated and resolved an Incident - following the data as it flowed from our ServiceNow Incident record, through the Unifi transaction message bus, to the external system's Incident record.

By Using the **Unifi** integration platform, we have discovered that building and testing our integration is simpler and more efficient, saving both time and money. Our hope is that this Guide has been a valuable aid to you in that process.

For further information please see our [technical documentation](/unifi/3.1/master.md).

If you have any feedback or questions, please contact us via our website [contact form](https://sharelogic.com/contact).