> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.1/integration-guides/bidirectional-asynchronous-incident-guide/process.md).

# Process

The first thing to do when creating a new integration is to assign it to its Process. For instance, a new Incident integration would be created within an Incident Process. If you do not yet have a Process defined, then you will need to create a new Process

From the **Unifi Integration Designer Dashboard**, click on **New Process**.

![](/files/-MdSWjrjIuRf83Pje3Im)

On the 'New Process' modal, the fields to be configured are as follows:

<table><thead><tr><th width="194.33333333333331">Field</th><th width="321.71060011217054">Description</th><th>Value</th></tr></thead><tbody><tr><td>Name</td><td>The name of the ServiceNow process being integrated.</td><td>&#x3C;SN Process Name> (e.g. Incident)</td></tr><tr><td>API Name*</td><td>The unique name of this process for use with the API.</td><td>&#x3C;your_unique_api></td></tr><tr><td>Target table</td><td>The primary target or process table that this integration uses.</td><td>'Incident' [incident]</td></tr><tr><td>Reference field</td><td>The field on the target table that is used as the reference for the external system.</td><td>'Number'</td></tr><tr><td>Description</td><td>Describe what this Process is for.</td><td>&#x3C;Your description></td></tr></tbody></table>

{% hint style="info" %}
*\*API Name*

The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name *(which is why it is important for this to be a unique reference)*.
{% endhint %}

*Your 'New Process' modal should look like this:*

![](/files/-MdSas5SrNdESIb554cG)

Click **Create**.

*You will be redirected to your Process Dashboard:*

![](/files/-MdScNrgdEN33BU3fhge)

Click either the '**+**' **tile** or '**New Integration**' in preparation to configure the Integration.

{% hint style="info" %}
When you create a Process, Unifi will automatically create the corresponding Web Service (REST methods) - so there is no need to manually create them.
{% endhint %}

Before we configure the Integration, let's view the **Web Service** which Unifi has automatically created.