# Test Outbound Scenarios
We will create some bonded tickets in the remote instance - initially testing the outbound Message scenarios. Those bonded tickets will then also be available to test the inbound Message scenarios.
## Test CreateIncident
In **native ServiceNow**, navigate to **Incident > Create New**.
The Incident fields to configure are as follows:
Field
Description
Value
Caller
Person who reported or is affected by this incident.
<Your Caller>
Short description
A brief description of the incident.
<Your Short description>
Description
Detailed explanation on the incident.
<Your Description>
{% hint style="info" %}
Though the CreateIncident Message has been configured to map more than just the Short Description & Description fields, we have only filled these fields because that is all whe have included in the payload of our Poller.
{% endhint %}
*Your Incident form should look like this:*
After you right-click & 'Save', note the Info Message confirming the CreateIncident Message is being sent to your Integration.
Note the Bond is 'Open' and both the Internal & External reference are in place.
{% hint style="success" %}
Repeat as necessary so that there are three bonded tickets in the remote instance:
{% endhint %}
## Test UpdateIncident
**Update one** of the **bonded tickets** in the **originating instance** to cause the UpdateIncident Message to fire:
View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.
{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.
{% endtab %}
{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.
{% endtab %}
{% endtabs %}
{% hint style="success" %}
We can see that the three CreateIncident messages & one UpdateIncident message have been sent. All are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}
Confirm the Transaction has updated the **bonded ticket** in the **remote instance**:
{% hint style="success" %}
We can see that the update has reached the bonded ticket (& that the correlation id matches the outbound Incident number)
{% endhint %}
## Test ResolveIncident
**Resolve** the **same bonded ticket** in the **originating instance** to cause the ResolveIncident Message to fire:
View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.
{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.
{% endtab %}
{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.
{% endtab %}
{% endtabs %}
{% hint style="success" %}
We can see that the ResolveIncident messages has been sent. It is Complete & Accepted & displays the relevant Incident & Bond numbers.
{% endhint %}
Confirm the Transaction has updated the **bonded ticket** in the **remote instance**:
{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket (& that the correlation id matches the outbound Incident number)
{% endhint %}
Navigate to the **Notes** tab to view the Activities stream:
{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}
Next, we shall test the **CreateIncidentInbound** Message.
---
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