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  • Unifi User Documentation
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    • Outbound Incident Guide
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        • CreateIncidentResponse Message
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        • CreateIncident Message
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      • Build - Integration Level
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    • Bidirectional Asynchronous Incident Guide
      • Getting Started
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      • Create Scenario
        • Response Message
        • CreateIncidentReceipt Message
        • CreateIncidentReceipt Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Trigger
        • Test CreateIncident
      • Update Scenario
        • Receipt Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
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        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Build the Other Half
        • Move the Integration
        • Reconfigure the Connections
      • Conclusion
    • Incident Update Poller Guide
      • Polling
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        • Poller
      • Inbound Message
        • UpdateIncidentInbound Message
        • UpdateIncidentInbound Fields
      • Message Identification
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        • Edit Incident Form
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      • Test Update Poll
      • Conclusion
    • Incident Multiple Message Poller Guide
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        • ResolveIncidentInbound Message
        • ResolveIncidentInbound Fields
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        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Create Poller Guide
      • Polling
        • Connection Variables
        • Poll Processor
        • Poller
      • Messages
        • CreateIncidentInboundReceipt Message
        • CreateIncidentInboundReceipt Fields
        • CreateIncidentInbound Message
        • CreateIncidentInbound Fields
      • Build - Integration Level
      • Test Create Poll
      • Conclusion
    • Incident Parent and Child Poller Guide
      • Polling
        • Connection Variables
        • Child Poll Processor
        • Child Poller
        • Parent Poll Processor
        • Parent Poller
      • Inbound Messages
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
        • Get Attachment Poll Processor
        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
        • Edit Child Poll Processor
        • Edit Child Update Poller
      • Messages
        • AddAttachmentInbound Message
      • Testing
        • Test Outbound Scenarios
        • Test CreateIncidentInbound
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
        • Test AddAttachmentInbound
      • Conclusion
  • Feature Guides
    • Packager Feature Guide
      • Instructions
    • Error Handling Tools Feature Guide
      • Retry
      • Replay
      • Ignore
      • Repair
      • Pause and Resume
    • Unifi Test Assistant Feature Guide
      • Generating Tests
      • Running Tests
      • Exploring Results
  • HOW TO GUIDES
    • How to Handle Attachments
      • Message
      • Scripted REST Resource
      • Test AddAttachment
    • How to Setup an OAuth Connection
      • Identity Provider Instance
      • Identity Consumer Instance
  • Bonding
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  • Transport
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    • Stages
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    • Self-test
  • Scripting
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  • Troubleshooting
    • Attachments
      • New record attachments are not sent from Portal
      • Embedded attachments not being sent
      • Special characters in attachment file names
    • Development
      • Bonding to existing records
      • Copying an existing Unifi trigger rule doesn't work
      • Duplicate messages being sent
      • Deleted records are not packaged
      • Multipart Form Data
      • Undefined error when building an integration
    • Installation
      • Latest version of Unifi not accessible
    • Integration Responses
      • Transaction has been processed already
      • Initiating transaction not found for inbound receipt
      • Message has already been processed
      • Message ID not found
      • Message is not valid for this bond
      • Message name not recognised
      • Unable to identify message name from request
    • Other
      • Dynamic stage does not render
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  1. Integration Guides

Outbound Incident Guide

Follow this guide to configure a simple outbound integration to the table API of your Personal Developer Instance. It is given as an aid for those new to Unifi, or to play as part of a trial.

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Last updated 4 years ago

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Welcome

Congratulations on your decision to use Unifi, the only integration platform you need for ServiceNow. We are sure you will be more than satisfied with this extremely powerful, versatile and technically capable solution.

Scope

We have created this Outbound Incident Guide as an aid to customers who are beginning their journey in deploying the Unifi integration platform. We would not want you to be overwhelmed by exploring all that Unifi has to offer here, so we have deliberately limited the scope of this document. It will guide you through an example of how to configure a basic Incident integration, sending outbound messages via the REST API to the table API of another ServiceNow instance (i.e. your Personal Developer Instance, ‘PDI’).

We do not recommend synchronous integrations for enterprise ticket exchange. This Guide is purely here for you to have a play as part of a trial. It is designed to connect to a PDI without Unifi being installed on the other side.

For more technical information on how to use Unifi, please see our .

Warning

Do not build integrations directly within the Unifi application scope. This can create issues with upgrades and application management.

Installation

The prerequisite to configuring Unifi is to have it installed on your instance. As with any other ServiceNow scoped application, Unifi must be purchased via the ServiceNow Store before installation.

We recommend you follow the Setup instructions prior to configuring your Integration.

technical documentation
Installation