Child Poller
A Poller is a configuration record which defines the frequency of polling and which logic to use.
A Poller is a configuration record which defines the frequency of polling and which logic to use.
A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.
Click the 'Pollers' icon & then New.
The fields to be configured for our Poller record are as follows:
| Field | Description | Value |
|---|---|---|
Name* | The name of your Poller. | <Your Name> |
Poll processor* | The Poll Processor to use when running this Poller. | <Your Poll Processor> |
Run | The frequency at which the Poller should run. | 'On Demand' |
Run as | Poller will run with credentials of specified user. | <Your Inbound user> (from Connection) |
Active* | Set to true to use this Poller record for processing. | <true> |
*These fields are mandatory, or automatically defaulted to true.
Your New Poller modal should look like this:
Submit and view to further configure the Poller.
The fields to be configured for the Details form are as follows:
| Field | Description | Value |
|---|---|---|
Description | A description of what this Poller is for and/or how it works. | <Your description> |
Your Details form should look like this:
Save the Poller.
Update the value of the 'incident_poller' Connection Variable with the sys_id of the child Poller.
Click on the Hamburger Menu and select Open in platform.
The Poller opens in a new window.
Right-click the Header & 'Copy sys_id'.
Open the variable created on the 'Connection Variables' page of this Guide and update the value with the copied sys_id.
Next, we will configure the Parent Poll Processor.
