Test AddAttachmentInbound

Follow these instructions to test the AddAttachmentInbound Message.

Update from Remote Instance

In the remote instance, select one of the bonded tickets.

Add an attachment to the record .

Poll for Updates

Back in the originating instance, navigate to & open < Your Parent Poller >. Click Execute Now.

Open the corresponding Parent Poll Request & confirm that the Incident was found and that subsequent child Poll Requests were also triggered:

Notice the Parent & Child Update Poll Requests and the Select & Get Attachment Poll Requests:

Open the corresponding Child Poll Request & confirm that the Message name was UpdateIncidentInbound.

The UpdateIncidentInbound Message was fired because that was set as default in the Response script of our Single Incident Poll Processor if there is an update with no change in state.

Open the corresponding Select Attachments Poll Request & confirm that the Attachment was found. Notice the attachment_hwm, ext_ref & int_ref passed in as parameters:

Open the corresponding Get Attachment Poll Request & confirm that the Attachment was found. Notice the attachment, ext_ref & int_ref passed in as parameters:

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

Native ServiceNow

Navigate to Unifi > Transport > Transactions.

Unifi Operations Manager

Navigate to Unifi > Unifi Operations Manager.

We can see that an UpdateIncidentInbound message and an AddAttachmentInbound message have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.

Confirm the Attachment has been added to the bonded ticket in the originating instance.