Test Outbound Scenarios
Follow these instructions to test the outbound Message scenarios.
Follow these instructions to test the outbound Message scenarios.
We will create some bonded tickets in the remote instance - initially testing the outbound Message scenarios. Those bonded tickets will then also be available to test the inbound Message scenarios.
In native ServiceNow, navigate to Incident > Create New.
The Incident fields to configure are as follows:
| Field | Description | Value |
|---|---|---|
Caller | Person who reported or is affected by this incident. | <Your Caller> |
Short description | A brief description of the incident. | <Your Short description> |
Description | Detailed explanation on the incident. | <Your Description> |
Though the CreateIncident Message has been configured to map more than just the Short Description & Description fields, we have only filled these fields because that is all whe have included in the payload of our Poller.
Your Incident form should look like this:
After you right-click & 'Save', note the Info Message confirming the CreateIncident Message is being sent to your Integration.
Note the Bond is 'Open' and both the Internal & External reference are in place.
Repeat as necessary so that there are three bonded tickets in the remote instance:
Update one of the bonded tickets in the originating instance to cause the UpdateIncident Message to fire:
View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.
Navigate to Unifi > Transport > Transactions.
We can see that the three CreateIncident messages & one UpdateIncident message have been sent. All are Complete & Accepted & display the relevant Incident & Bond numbers.
Confirm the Transaction has updated the bonded ticket in the remote instance:
We can see that the update has reached the bonded ticket (& that the correlation id matches the outbound Incident number)
Resolve the same bonded ticket in the originating instance to cause the ResolveIncident Message to fire:
View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.
Navigate to Unifi > Transport > Transactions.
We can see that the ResolveIncident messages has been sent. It is Complete & Accepted & displays the relevant Incident & Bond numbers.
Confirm the Transaction has updated the bonded ticket in the remote instance:
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket (& that the correlation id matches the outbound Incident number)
Navigate to the Notes tab to view the Activities stream:
We can see that the update has also been logged in the Activities stream.
Next, we shall test the CreateIncidentInbound Message.
