# Messages

In order to process and respond to the data that is returned from the remote system, we will need to create the appropriate Messages in Unifi. To satisfy the requirements of this Guide, we will need to configure the following Messages:

* CreateIncidentInboundReceipt
* CreateIncidentInbound

We shall look in detail at how to configure each of those Messages and the appropriate Fields to configure the Message Scripts over the next few pages.

Let's begin by configuring the **CreateIncidentInboundReceipt** Message.

{% content-ref url="messages/createincidentinboundreceipt-message" %}
[createincidentinboundreceipt-message](https://docs.sharelogic.com/unifi/4.0/integration-guides/incident-create-poller-guide/messages/createincidentinboundreceipt-message)
{% endcontent-ref %}

{% content-ref url="messages/createincidentinboundreceipt-fields" %}
[createincidentinboundreceipt-fields](https://docs.sharelogic.com/unifi/4.0/integration-guides/incident-create-poller-guide/messages/createincidentinboundreceipt-fields)
{% endcontent-ref %}

{% content-ref url="messages/createincidentinbound-message" %}
[createincidentinbound-message](https://docs.sharelogic.com/unifi/4.0/integration-guides/incident-create-poller-guide/messages/createincidentinbound-message)
{% endcontent-ref %}

{% content-ref url="messages/createincidentinbound-fields" %}
[createincidentinbound-fields](https://docs.sharelogic.com/unifi/4.0/integration-guides/incident-create-poller-guide/messages/createincidentinbound-fields)
{% endcontent-ref %}


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