> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/4.0/integration-guides/incident-attachment-poller-guide/testing/test-updateincidentinbound.md).

# Test UpdateIncidentInbound

Follow these instructions to test the UpdateIncidentInbound Message.

## Update from Remote Instance

In the **remote instance**, **update two** of the **bonded tickets** in turn.

{% hint style="info" %}
Updates have been made to the Description field only. Correlation ID is highlighted for us to identify the correct bonded ticket.
{% endhint %}

{% tabs %}
{% tab title="First Ticket" %}
![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2FDK3zka3t2s11l5G39p8o%2Fiapg-test-updateincidentinbound-1.png?alt=media)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2F4QDs294M1sB8mJ7xKu27%2Fiapg-test-updateincidentinbound-2.png?alt=media)
{% endtab %}
{% endtabs %}

## Poll for Updates

Back in the **originating instance**, navigate to & **open < Your Parent Poller >** *(as configured on the* [*'Parent Poller' page of the Incident Parent and Child Poller Guide*](/unifi/4.0/integration-guides/incident-parent-and-child-poller-guide/polling/parent-poller.md#new-poller)*)*. Click **Execute Now**.

![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2FUt6CjRhzxVeIVP1TLxkT%2Fiapg-test-updateincidentinbound-3.png?alt=media)

**Open** the **corresponding Parent Poll Request** & **confirm** that **both Incidents** were **found** (and *only* those) and that **subsequent child Poll Requests** were also **triggered**:

![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2FHbrOHAq9vTPU81oh9J9X%2Fiapg-test-updateincidentinbound-4.png?alt=media)

Notice the Parent & Child Poll Requests:

![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2F2HIUVnfEdBOya1dO8G6O%2Fiapg-test-updateincidentinbound-5.png?alt=media)

**Open** each of the **corresponding Child Update Poll Requests** & **confirm** that the **Message name** was **UpdateIncidentInbound** *(found in the Response status)*.

**Open** each of the **corresponding Select Attachments Poll Requests** & **confirm** that the Response status says **No Attachments returned** *(this is expected because no attachments were added)*.

{% hint style="info" %}
We instructed the Child Poll Processor to fire the Select Attachments Poller when we edited the Response script on the '[Edit Child Poll Processor](/unifi/4.0/integration-guides/incident-attachment-poller-guide/polling/edit-child-poll-processor.md#response-script)' page.
{% endhint %}

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2FjphxOSRxfSqILknFRNZG%2Fiapg-test-updateincidentinbound-6.png?alt=media)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2Fhnn6eqNPFqFRjUhtJnAR%2Fiapg-test-updateincidentinbound-7.png?alt=media)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that two UpdateIncidentInbound messages have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transactions have updated the **bonded tickets** in the **originating instance**.

{% tabs %}
{% tab title="First Ticket" %}
![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2FMbLPDeW5YJJsKmWIzZx6%2Fiapg-test-updateincidentinbound-8.png?alt=media)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://2763208740-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZR0dkdEH0Mm7amiIzsdG%2Fuploads%2F2HqPR5Vv24Ue9xmYR4o4%2Fiapg-test-updateincidentinbound-9.png?alt=media)
{% endtab %}
{% endtabs %}

Next, we shall test the **ResolveIncidentInbound** Message.