# Conclusion

This Guide has shown us how to configure an asynchronous Incident integration, sending bidirectional messages via the REST service. The elements we configured were:

* Process
* Integration
* Connections
* Messages
* Fields

The items automatically created by Unifi were:

* Web Service
* Trigger

In testing our integration, we created, updated and resolved an Incident - following the data as it flowed from our ServiceNow Incident record, through the Unifi transaction message bus, to the external system's Incident record.

By Using the **Unifi** integration platform, we have discovered that building and testing our integration is simpler and more efficient, saving both time and money. Our hope is that this Guide has been a valuable aid to you in that process.

For further information please see our [technical documentation](/unifi/4.0/readme.md).

If you have any feedback or questions, please contact us via our website [contact form](https://sharelogic.com/contact).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sharelogic.com/unifi/4.0/integration-guides/bidirectional-asynchronous-incident-guide/conclusion.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.