> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/4.0/troubleshooting/installation/latest-version-of-unifi-not-accessible.md).

# Latest version of Unifi not accessible

This happens when there is a mismatch with your subscription and the ServiceNow store. It requires assistance from ServiceNow support to ensure you can access the latest version on Unifi with your subscription. Note that late payment can cause this issue.