Identity Consumer Instance

These are the configuration changes to be made in the identity consumer instance when setting up an OAuth Connection.

Create Application Registry

In native ServiceNow, navigate to System OAuth > Application Registry and click New.

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On the interceptor page, click Connect to a third party OAuth Provider.

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The fields to be configured for the Application Registry record are as follows:

Field	Description	Value
Name	Name of the OAuth app	<Your Unique Name>
Client ID	The client id of the OAuth app	The Client ID from the Identity Provider Instance
Client Secret	The client secret of the OAuth app	The Client Secret from the Identity Provider Instance
Default Grant type	The Default Grant Type used to establish the OAuth token	'Resource Owner Password Credentials'
Refresh Token Lifespan*	The number of seconds a refresh token issued will be good for	8,640,000 (default value - automatically populated)
Token URL	OAuth token endpoint to retrieve access and refresh tokens	'https://<your-provider-instance>.service-now.com/oauth_token.do'
Comments	Comments about the OAuth app	<Your description of the purpose of the OAuth entity>

*This value is to be left as-is.

Token URL: Replace the <your-provider-instance> element of the URL with that of the Identity Provider Instance.

Your Application Registries New Record should look like this:

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Right-click and Save to remain on the record.

Validate that the OAuth Entity Profiles related list has been populated with the following values:

Name: <Your Unique Name> default_profile

Is default: true

Grant type: Resource Owner Password Credentials

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This is the profile which will be selected when configuring the Connection.

Configure Connection

In Unifi Integration Designer, navigate to Connections and click New.

We are going to configure a Connection for the Pre-Production environment because we have already configured connections for both the Development and Test environments. Choose whichever environment is appropriate for your requirements.

The fields to be configured for the New Connection modal are as follows:

Field	Description	Value
Environment	The environment this connection applies to.	'Pre-Production'
Endpoint URL	The external system's access URL.	<External system Endpoint URL>
Active	Use this connection for the integration when true.	<true>

Outbound Connectivity

The format of the Endpoint URL is as follows:

https://<your_provider_instance>.service-now.com/<your_provider_process_api>

The entire Endpoint URL can be easily obtained from the automatically created Message Resource on the Unifi Scripted REST API (displayed in the widget at the top of the Connections page in the other instance).

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Your New Connection modal should look like this:

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Submit and view to further configure the Connection.

Connection Details

The fields to be configured for the Details form are as follows:

Field	Description	Value
Authentication	The authentication method to use for this connection.	'OAuth 2.0'
OAuth Profile	The OAuth Entity Profile to authenticate with.	'<Your Unique Name> default_profile' (as created/validated above)
Inbound user	The user profile used by the external system for authentication. An active connection must be found for the user to gain access.	lookup: <Your Inbound User>

Your Details form should look like this:

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Save the Connection.

Get OAuth Token

Once you have saved the Connection, the 'Get OAuth Token' button is available.

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Click Get OAuth Token.

On the modal that pops up, enter the Username & Password (for the Inbound user of the Identity Provider Instance).

Click Get OAuth Token.

The 'OAuth token flow completed successfully' info message is displayed. Close the modal.

Test Integration

Congratulations. You have successfully configured both halves of the OAuth Connection.

Now all that remains is to test each of the Scenarios in turn. See the following pages of the Bidirectional Asynchronous Incident Guide for examples:

pageCreate Scenario

pageUpdate Scenario

pageResolve Scenario