Trigger

The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the process concerned.

Business Rule Fields

When configuring a Trigger (Business Rule) on a table to be integrated, make sure one doesn’t exist already. If you have more than one, you will make duplicate updates.

In the native ServiceNow window, navigate to System Definition > Business Rules > New.

The Business Rule fields to be configured are as follows:

#	Field	Description	Value
1	Name	The name of the business rule.	<Your Name>
2	Table	The table that this business rule will run on.	‘Incident’ [incident]
3	Active	Set to true to enable this business rule.	<true>
4	Advanced	Set to true to reveal the advanced version o the form.	<true>

The top section of your Business Rule record should look like this:

'When to run' Tab Fields

Click on the When to run tab and configure the fields as follows:

#	Field	Description	Value
5	When	When this business rule should execute relative to the database operation.	'Before'
6	Insert	Select this check box to execute the business rule when a record is inserted into the database.	<true>
7	Update	Select this check box to execute the business rule when a record is update.	<true>
8	Order	The sequence in which this business rule should run.	'1,000,000,000'

Your 'When to run' tab should look like this:

'Advanced' Tab Fields

Click on the Advanced tab and configure the fields as follows:

#	Field	Description	Value
9	Script*	The script to run.	Replace the entire contents of the script field with your business rule code, substituting the name of your business rule (see below). E.g. 'Business rule: Unifi Incident Trigger'

*Script:

The code in the script field should look like this:

(function executeRule(current, previous /*null when async*/) {

    x_snd_eb.snd_console.execute('Business rule: Unifi Incident Trigger', function () {
        x_snd_eb.ActivityLog.setDocument(current, current.getTableName());
        x_snd_eb.Message.processOutbound(current);
    });

})(current, previous);

Your 'Advanced' tab should look like this:

10) Click Submit.

The main elements are now in place for our Integration to work. We are now ready to configure and test each of our Scenarios in turn.