Trigger
The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the Process concerned.
Business Rule Fields
When configuring a Trigger (Business Rule) on a table to be integrated, make sure one doesn’t exist already. If you have more than one, you will make duplicate updates.
In the native ServiceNow window, navigate to System Definition > Business Rules. Click New.
The Business Rule fields to be configured are as follows:
The top section of your Business Rule record should look like this:
When to run Fields
Click on the 'When to run' tab and configure the fields as follows:
Your 'When to run' tab should look like this:
Advanced Fields
Click on the 'Advanced' tab and configure the fields as follows:
*Script:
The code in the script field should look like this:
Your 'Advanced' tab should look like this:
10) Click Submit.
The main elements are now in place for our Integration to work. We are now ready to configure and test each of our Scenarios in turn.
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