Trigger
The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the Process concerned.
Last updated
The Trigger is a Business Rule which stipulates the conditions under which Messages will be sent for the Process concerned.
Last updated
When configuring a Trigger (Business Rule) on a table to be integrated, make sure one doesn’t exist already. If you have more than one, you will make duplicate updates.
In the native ServiceNow window, navigate to System Definition > Business Rules. Click New.
The Business Rule fields to be configured are as follows:
#
Field
Description
Value
1
Name
The name of the business rule.
<Your Name>
2
Table
The table that this business rule will run on.
‘Incident’ [incident]
3
Active
Set to true to enable this business rule.
<true>
4
Advanced
Set to true to reveal the advanced version o the form.
<true>
The top section of your Business Rule record should look like this:
Click on the 'When to run' tab and configure the fields as follows:
#
Field
Description
Value
5
When
When this business rule should execute relative to the database operation.
'before'
6
Insert
Select this check box to execute the business rule when a record is inserted into the database.
<true>
7
Update
Select this check box to execute the business rule when a record is update.
<true>
8
Order
The sequence in which this business rule should run.
'1,000,000,000'
Your 'When to run' tab should look like this:
Click on the 'Advanced' tab and configure the fields as follows:
#
Field
Description
Value
9
Script*
The script to run.
Replace the entire contents of the script field with your business rule code, substituting the name of your business rule (see below). E.g. 'Business rule: Unifi Incident trigger'
*Script:
The code in the script field should look like this:
Your 'Advanced' tab should look like this:
10) Click Submit.
The main elements are now in place for our Integration to work. We are now ready to configure and test each of our Scenarios in turn.