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  • Unifi Documentation
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      • 2.1 Release Notes
      • 2.0 Release Notes
    • Hotfixes
    • Setup
  • Overview
    • Quick Tour
    • Supported Features
    • Application Module Overview
  • Integration Guides
    • Outbound Incident Guide
      • Getting Started
      • Process
      • Integration
      • Connection
      • Trigger
      • Create Scenario
        • CreateIncidentResponse Message
        • CreateIncidentResponse Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Test CreateIncident
      • Update Scenario
        • Response Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Conclusion
    • Bidirectional Asynchronous Incident Guide
      • Getting Started
      • Process
      • Web Service
      • Integration
      • Connection
      • Trigger
      • Create Scenario
        • Response Message
        • CreateIncidentReceipt Message
        • CreateIncidentReceipt Fields
        • CreateIncident Message
        • CreateIncident Fields
        • Test CreateIncident
      • Update Scenario
        • Receipt Message
        • UpdateIncident Message
        • UpdateIncident Fields
        • Test UpdateIncident
      • Resolve Scenario
        • ResolveIncident Message
        • ResolveIncident Fields
        • Test ResolveIncident
      • Build - Integration Level
      • Build the Other Half
        • Move the Integration
        • Reconfigure the Connections
      • Conclusion
    • Incident Update Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Message
        • UpdateIncidentInbound Message
        • UpdateIncidentInbound Fields
      • Message Identification
      • Bond Identification
        • Edit Incident Form
        • Edit CreateIncident Message
      • Test Update Poll
      • Conclusion
    • Incident Multiple Message Poller Guide
      • Polling
        • Poll Processor
        • Poller
      • Inbound Messages
        • ResolveIncidentInbound Message
        • ResolveIncidentInbound Fields
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Create Poller Guide
      • Polling
        • Connection Variables
        • Poll Processor
        • Poller
      • Messages
        • CreateIncidentInboundReceipt Message
        • CreateIncidentInboundReceipt Fields
        • CreateIncidentInbound Message
        • CreateIncidentInbound Fields
      • Build - Integration Level
      • Test Create Poll
      • Conclusion
    • Incident Parent and Child Poller Guide
      • Polling
        • Connection Variables
        • Child Poll Processor
        • Child Poller
        • Parent Poll Processor
        • Parent Poller
      • Inbound Messages
      • Testing
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
      • Conclusion
    • Incident Attachment Poller Guide
      • Polling
        • Connection Variables
        • Edit Endpoint URLs
        • Get Attachment Poll Processor
        • Get Attachment Poller
        • Select Attachments Poll Processor
        • Select Attachments Poller
        • Edit Child Poll Processor
        • Edit Child Update Poller
      • Messages
        • AddAttachmentInbound Message
      • Testing
        • Test Outbound Scenarios
        • Test CreateIncidentInbound
        • Test UpdateIncidentInbound
        • Test ResolveIncidentInbound
        • Test AddAttachmentInbound
      • Conclusion
  • Feature Guides
    • Packager Feature Guide
      • Instructions
    • Error Handling Tools Feature Guide
      • Retry
      • Replay
      • Ignore
      • Repair
      • Pause and Resume
  • Bonding
    • Bonds
    • Bonded Attachments
  • Transport
    • Transport Data Flow
    • Transactions
    • Stages
    • HTTP Requests
    • Response Actions
  • Configuration
    • Processes
    • Integrations
    • Connections
    • Messages
    • Message Scripts
    • Fields
    • Field Maps
    • Event Actions
  • Polling
    • Pollers
    • Poll Processors
    • Poll Requests
    • Large Response Payloads
  • Administration
    • Activity Logs
    • Data Stores
    • Properties
    • Scheduled Scripts
    • System Logs
    • Self-test
  • Scripting
    • Variables
    • Snippets
  • Attachments
    • Attachment Handling
    • Multipart Form Data
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  1. Integration Guides

Outbound Incident Guide

Follow this guide to configure a simple outbound integration to the table API of your Personal Developer Instance. It is given as an aid for those new to Unifi, or to play as part of a trial.

PreviousApplication Module OverviewNextGetting Started

Last updated 4 years ago

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Welcome

Congratulations on your decision to use Unifi, the only integration platform you need for ServiceNow. We are sure you will be more than satisfied with this extremely powerful, versatile and technically capable solution.

Scope

We have created this Outbound Incident Guide as an aid to customers who are beginning their journey in deploying the Unifi integration platform. We would not want you to be overwhelmed by exploring all that Unifi has to offer here, so we have deliberately limited the scope of this document. It will guide you through an example of how to configure a basic Incident integration, sending outbound messages via the REST API to the table API of another ServiceNow instance (i.e. your Personal Developer Instance, ‘PDI’).

We do not recommend synchronous integrations for enterprise ticket exchange. This Guide is purely here for you to have a play as part of a trial. It is designed to connect to a PDI without Unifi being installed on the other side.

For more technical information on how to use Unifi, please see our .

Warning

Do not build integrations directly within the Unifi application scope. This can create issues with upgrades and application management.

Installation

The prerequisite to configuring Unifi is to have it installed on your instance. As with any other ServiceNow scoped application, Unifi must be purchased via the ServiceNow Store before installation.

We recommend you follow the Setup instructions prior to configuring your Integration.

technical documentation
Setup