> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/2.2/integration-guides/incident-attachment-poller-guide/testing/test-updateincidentinbound.md).

# Test UpdateIncidentInbound

Follow these instructions to test the UpdateIncidentInbound Message.

## Update from Remote Instance

In the **remote instance**, **update two** of the **bonded tickets** in turn.

{% hint style="info" %}
Updates have been made to the Description field only. Correlation ID is highlighted for us to identify the correct bonded ticket.
{% endhint %}

{% tabs %}
{% tab title="First Ticket" %}
![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWaNrS7mXByMKMswZi%2FTest%20UpdateIncidentInbound%201.png?alt=media\&token=7f6d64c8-9aa3-4f1b-bcaa-470d89f05565)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWaVaGU2kiS-BWNx-k%2FTest%20UpdateIncidentInbound%202.png?alt=media\&token=1860d154-aef1-4023-8415-f196f019e75d)
{% endtab %}
{% endtabs %}

## Poll for Updates

Back in the **originating instance**, navigate to & **open < Your Parent Poller >** *(as configured on the* [*'Parent Poller' page of the Incident Parent and Child Poller Guide*](/unifi/2.2/integration-guides/incident-parent-and-child-poller-guide/polling/parent-poller.md#new-poller)*)*. Click **Execute Now**.

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWadTvk46BAnQC16Db%2FTest%20UpdateIncidentInbound%203.png?alt=media\&token=f7378959-69fa-4d17-be56-48197f45b4c6)

**Open** the **corresponding Parent Poll Request** & **confirm** that **both Incidents** were **found** (and *only* those) and that **subsequent child Poll Requests** were also **triggered**:

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWbApWcmFqr4d_6OGj%2FTest%20UpdateIncidentInbound%204.png?alt=media\&token=d47f2a52-620d-43a3-89c4-03b95143b410)

Notice the Parent & Child Poll Requests:

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWbKofHuaHM2fVI86X%2FTest%20UpdateIncidentInbound%205.png?alt=media\&token=949e4b74-c785-4a81-b954-75c086a6862c)

**Open** each of the **corresponding Child Update Poll Requests** & **confirm** that the **Message name** was **UpdateIncidentInbound** *(found in the Response status)*.

**Open** each of the **corresponding Select Attachments Poll Requests** & **confirm** that the Response status says **No Attachments returned** *(this is expected because we haven't added any attachments)*.

{% hint style="info" %}
We instructed the Child Poll Processor to fire the Select Attachments Poller when we edited the Response script on the '[Edit Child Poll Processor](/unifi/2.2/integration-guides/incident-attachment-poller-guide/polling/edit-child-poll-processor.md#response-script)' page.
{% endhint %}

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in the Unifi Operations Portal.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **\[ws] Unifi > Transport > Transactions**.

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWcWv4zqqOIa1Jin4P%2FTest%20UpdateIncidentInbound%206.png?alt=media\&token=7321e420-b068-4f85-ae98-4e1668250754)
{% endtab %}

{% tab title="Unifi Operations Portal" %}
Navigate to **\[ws] Unifi > Unifi Operations Portal**.

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWcekwsGolDw3z90jY%2FTest%20UpdateIncidentInbound%207.png?alt=media\&token=228aa8c1-e85c-4522-b969-9978fad56766)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that two UpdateIncidentInbound messages have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transactions have updated the **bonded tickets** in the **originating instance**.

{% tabs %}
{% tab title="First Ticket" %}
![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWd0Umn3eT0CL2gSTO%2FTest%20UpdateIncidentInbound%208.png?alt=media\&token=37354450-d8b4-4bbe-b43e-9cb0d3551001)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRW_ZKOoypa5amV-GrD%2F-MRWdclONAS0zagcIKux%2FTest%20UpdateIncidentInbound%209.png?alt=media\&token=3e54f0dc-9c3b-4fef-be87-9e0714c8c71c)
{% endtab %}
{% endtabs %}

Next, we shall test the **ResolveIncidentInbound** Message.