Test UpdateIncidentInbound

Update from Remote Instance

In the remote instance, update two of the bonded tickets in turn.

First Ticket

Second Ticket

Poll for Updates

Back in the originating instance, navigate to & open < Your Parent Poller > (as configured on the 'Parent Poller' page of the Incident Parent and Child Poller Guide). Click Execute Now.

Open the corresponding Parent Poll Request & confirm that both Incidents were found (and only those) and that subsequent child Poll Requests were also triggered:

Notice the Parent & Child Poll Requests:

Open each of the corresponding Child Update Poll Requests & confirm that the Message name was UpdateIncidentInbound (found in the Response status).

Open each of the corresponding Select Attachments Poll Requests & confirm that the Response status says No Attachments returned (this is expected because we haven't added any attachments).

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in the Unifi Operations Portal.

Native ServiceNow

Unifi Operations Portal

Navigate to [ws] Unifi > Transport > Transactions.

Navigate to [ws] Unifi > Unifi Operations Portal.

Confirm the Transactions have updated the bonded tickets in the originating instance.

First Ticket

Second Ticket

Next, we shall test the ResolveIncidentInbound Message.