# ResolveIncidentInbound Message

{% hint style="success" %}
Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.
{% endhint %}

Click on the **'Messages' icon** to open the Messages page.

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRKUEhWANqsLyyTkx8y%2F-MRKUiBGS_lPJ6uIIMXL%2FV2%20-%20ResolveIncidentInbound%201.png?alt=media\&token=8a2fb73e-daa9-4b7f-b51a-3a41387938fb)

1\) Click the **ellipsis** to the right of the **UpdateIncidentInbound** Message & then click **Copy**.

## Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

|  #  | Field        | Description                                           | Value                    |
| :-: | ------------ | ----------------------------------------------------- | ------------------------ |
|  2  | Message name | The message name that is unique for this integration. | 'ResolveIncidentInbound' |

*Your Copy Message modal should look like this:*

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRKUEhWANqsLyyTkx8y%2F-MRKUqtcxvU-cIwi-LBs%2FV2%20-%20ResolveIncidentInbound%202.png?alt=media\&token=8e4769db-99d6-4de2-aff9-21a0fe59cf53)

3\) Click **Copy**.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

## Details Fields

The Details fields to be edited are as follows:

|  #  | Field       | Description                                                         | Value               |
| :-: | ----------- | ------------------------------------------------------------------- | ------------------- |
|  4  | Description | The description for this message and the requirement it is meeting. | \<Your description> |

*Your Details form should look like this:*

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRKUEhWANqsLyyTkx8y%2F-MRKV1P6TBJrsIJM1dLk%2FV2%20-%20ResolveIncidentInbound%203.png?alt=media\&token=27f7d372-e3de-4d4b-88a3-d020ae4cd983)

5\) Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be edited are as follows:

|  #  | Field                 | Description                                                   | Value   |
| :-: | --------------------- | ------------------------------------------------------------- | ------- |
|  6  | Bond pending          | Process this message when the bond state is Pending.          | \<true> |
|  7  | Bond suspended        | Process this message when the bond state is Suspended.        | \<true> |
|  8  | Bond vendor suspended | Process this message when the bond state is Vendor suspended. | \<true> |

*Your Bond form should look like this:*

![](https://796541950-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MRKUEhWANqsLyyTkx8y%2F-MRKVItq1CORfNCLgj3t%2FV2%20-%20ResolveIncidentInbound%204.png?alt=media\&token=2daabf81-ea2e-4a1b-a6a5-d1847938e5b0)

9\) Click **Save**.

We are now ready to configure the **Fields** for our **ResolveIncidentInbound** Message.