> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/2.2/integration-guides/incident-multiple-message-poller-guide/testing/test-resolveincidentinbound.md).

# Test ResolveIncidentInbound

## Resolve Test Incident

In the **remote instance** (your PDI), navigate to **< Your Incident >** created in the earlier test.

Update the Incident record as follows:

|  #  | Field            | Description                    | Value                    |
| :-: | ---------------- | ------------------------------ | ------------------------ |
|  1  | State            | The Incident lifecycle state.  | ‘Resolved’               |
|  2  | Resolution code  | The Incident resolution code.  | \<Your Resolution code>  |
|  3  | Resolution notes | The Incident resolution notes. | \<Your Resolution notes> |

*Your Incident record should look like this:*

![](/files/-MRLDCW0x0KuIeLGeRUA)

4\) Right-click & **Save**.

## Poll for Updates

Back in the **originating instance**, navigate to & **open** **< Your Poller >**. Click **Execute Now**.

**Open** the **corresponding Poll Request** & confirm that the **Incident** was **found** (and the **Message name** was **ResolveIncidentInbound**):

![](/files/-MRLDTD-USekJQmBwou8)

View the Transactions that have been sent.  This can be done either in Native ServiceNow, or in the Unifi Operations Portal.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **\[ws] Unifi > Transport > Transactions**.

![](/files/-MRLDy5PCTSWiqbbM7ED)
{% endtab %}

{% tab title="Unifi Operations Portal" %}
Navigate to **\[ws] Unifi > Unifi Operations Portal**.

![](/files/-MRLE6MAaTigG1uK-Wyi)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the ResolveIncidentInbound message has been received, is Complete & Accepted and displays the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **originating instance**:

![](/files/-MRLER0E84rc-zE8LQ35)

{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket.
{% endhint %}

Navigate to the **Notes** tab to view the Activities stream:

![](/files/-MRLEcSc689ACvQdjkEq)

{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}