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Connection

The Connection allows messages to be sent and received and stores all the authentication details of the Integration specific to a single environment.

Integration User

Before we configure our Connection, we need to ensure we have a user in the instance to use as the Inbound user for our Integration. To configure our Integration user:

In the native ServiceNow window, navigate to User Administration > Users. Click New.

The fields to be configured for the User record are as follows:

#

Field

Description

Value

1

User ID

The id of the user (to be used by the external system for authentication).

<your.integration_user>

2

First name

The integration user's first name.

<Your First Name>

3

Last name

The integration user's last name.

<Your Last Name>

4

Password

The user's password (to be used in basic authentication).

<Your Password>

5

Roles

The role required for access to the integrated records.

'itil'

Your User record should look like this:

Connection

You can set up many connections to enable switching between environments (one connection per environment). However, only one connection can be active for an Integration at a time.

Remember: When setting up a Connection:

  • Make sure your SOAP and/or REST endpoints are unique.

  • Never use your own User as the Inbound User as it will prevent the integration from working.

  • Always ensure that your Inbound User is NOT used by anyone else for the same Process i.e. if you’re creating a Connection for an Integration on the Incident Process, your Inbound User has to be the only User used by an Integration within that Process.

We are going to configure a Connection for the Development environment.

Back in the Unifi Integration Designer window, click on the 'Connections' icon, then click New.

The fields to be configured for the New Connection modal are as follows:

#

Field

Description

Value

6

Environment

The environment this connection applies to.

'Development'

7

Endpoint URL

The external system's access URL.

<External system Endpoint URL>

8

Active

Use this connection for the integration when true.

<true>

Outbound Connectivity

The format of the Endpoint URL is as follows:

https://<your_instance>.service-now.com/<your_resource_path>

Your New Connection modal should look like this:

9) Click Submit and view.

Clicking 'Submit' will redirect you to the list view of the record you're creating. Clicking 'Submit and view' will redirect you to the newly created record.

Connection Details

The fields to be configured for the Details form are as follows:

#

Field

Description

Value

10

Authentication

The authentication method to use for this connection.

'Basic'

11

User

The username used in basic authentication.

<external.system.user>

12

Password

The password used in basic authentication.

<External system user password>

13

Inbound user

The user profile used by the external system for authentication. An active connection must be found for the user to gain access.

<lookup: Your Inbound User>

Your Details form should look like this:

Feature Alert: The widget at the bottom of the page now shows the Integration as Active.

For this Development environment Connection, we have set the Endpoint URL to point to our own instance and used the same Integration User for both Inbound and Outbound (as created above). Being able to connect to our own instance makes it simple and efficient to test our integration (seeing Transactions going out and coming in) before we connect to the external system.

14) Save the Connection.

We are now ready to step back into the native ServiceNow window to configure the Trigger.

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