Reconfigure the Connections

The next step in building the other half of the Integration is to reconfigure the connections.

Now that both halves of the Integration are in place, we need to reconfigure each of the Connections to point to the other instance. Before doing that though, we need to create a new Inbound User for the external instance.

Create an Inbound User (external instance)

To configure our Integration user:

In native ServiceNow, navigate to User Administration > Users. Click New.

The fields to be configured for the User record are as follows:

#	Field	Description	Value
1	User ID	The id of the user (to be used by the external system for authentication).	<your.integration.user>
2	First name	The integration user's first name.	<Your First Name>
3	Last name	The integration user's last name.	<Your Last Name>
4	Password	The user's password (to be used in basic authentication).	<Your Password>
5	Roles	The role required for access to the integrated records.	<roles needed, e.g. itil>

This Inbound user will become the Outbound user in the other instance. We will need to update the other instance accordingly.

Edit the Connection (external instance)

We are going to edit the existing 'Development' Connection so that it will become our 'Test' Connection and use the Inbound user just created.

We will need to have our other instance point to this external one also (not only to itself). Therefore, we will create a new 'Test' Connection in the other instance to do that. (See the next section.)

In Unifi Integration Designer, navigate to the 'Connections' icon.

6) Click to open the previously created Development Connection to edit it.

Edit the values in the Connection as follows:

#	Field	Description	Value
7	Environment	The environment this connection applies to.	'Test'
8	Inbound user	The user profile used by the external system for authentication.	<Your Inbound user*>

*Inbound user created above.

Your Connection form should look like this

We have not updated the Endpoint URL nor the Outbound User because they already contain the correct values (i.e. the internal instance's Endpoint & Inbound user).

9) Save the Connection.

Create a Test Connection (internal instance)

Back in the internal instance, navigate to the 'Connections' icon. Click New.

We could have edited our existing 'Development' Connection to point to the external instance (instead of itself). We have chosen instead to create a new 'Test' Connection to do that. That way we have two Connections, a 'Development' Connection which points to itself and a 'Test' connection which points to the external instance.

The fields to be configured for the New Connection modal are as follows:

#	Field	Description	Value
10	Environment	The environment this connection applies to.	'Test'
11	Endpoint URL	The external system's access URL.	<External system Endpoint URL>
12	Active	Use this connection for the integration when true.	<true>

Outbound Connectivity

The format of the Endpoint URL is as follows:

https://<your_instance>.service-now.com/<your_resource_path>

For this Test environment Connection, we have edited the Development Connection, changing the <your_instance> element of the Endpoint URL to point to the external system instance (leaving the <your_resource_path> element unchanged). For our Outbound User we have used the external system's Inbound User (as created above).

Your New Connection modal should look like this:

13) Submit and view to further configure the Connection.

Clicking ‘Submit’ will redirect you to the list view of the record you’re creating. Clicking ‘Submit and view' will redirect you to the newly created record.

Connection Details

The fields to be configured for the Details form are as follows:

#	Field	Description	Value
14	Authentication	The authentication method to use for this connection.	'Basic'
15	User*	The username used in basic authentication.	<external.system.user>
16	Password*	The password used in basic authentication.	<External system user password>
17	Inbound user	The user profile used by the external system for authentication. An active connection must be found for the user to gain access.	<lookup: Your Inbound User>

(External) User/Password: As created above & set in the external instance.*

Your Details form should look like this:

18) Save the Connection.

View Connections

There will now be both a Development and a Test Connection for your Integration. Only the Test Connection should be Active.

These can be viewed by clicking the 'Connections' icon.

We have completed building the other half of the Integration. We are now ready to go back and repeat the Testing for each of the scenarios we've built.

See the following pages:

Test CreateIncident

Test UpdateIncident

Test ResolveIncident