CreateIncident Message
The CreateIncident Message will create a ticket on the target table of the integrated system.
After clicking the 'Messages' icon, you will see the following screen (note: the previously configured message is visible in the list):
1) Click New.
New Message Modal
The fields to be configured for the CreateIncident New Message modal are as follows:
Your CreateIncident New Message modal should look like this:
5) Submit and view to further configure the Message.
Response Fields
Navigate to Message > Response.
The Response fields to be configured are as follows:
*This field is automatically defaulted to true.
Your Response form should look like this:
8) Navigate to Message > Bond.
Bond Fields
The Bond fields to be configured are as follows:
*These fields are automatically populated.
Your Bond form should look like this:
10) Navigate to Outbound > Trigger.
Outbound Trigger Fields
The Outbound Trigger fields to be configured (as required)* are as follows:
*Outbound condition (as required):
It is not necessary for you to enter a condition. The value given is an example. You may create any condition (or not) to align with your business process requirements.
Your Outbound Trigger form should look like this:
12) Navigate to Outbound > Settings.
Outbound Settings Fields
The Outbound Settings fields to be configured are as follows:
Your Outbound Settings form should look like this:
14) Click Save.
We are now ready to configure the Fields for our CreateIncident Message.
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