The first element to configure is the Process, which is the top level configuration element where all Integrations are contained.

The first thing to do when creating a new integration is to assign it to its Process. For instance, a new Incident integration would be created within an Incident Process. If you do not yet have a Process defined, then you will need to create a new Process

From the Unifi Integration Designer Dashboard, click on New Process.

On the 'New Process' modal, the fields to be configured are as follows:







The name of the ServiceNow process being integrated.

<SN Process Name> (e.g. Incident)


API Name*

The unique name of this process for use with the API.



Target table

The primary target or process table that this integration uses.

'Incident' [incident]


Reference field

The field on the target table that is used as the reference for the external system.




Describe what this Process is for.

<Your description>

*API Name

The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name (which is why it is important for this to be a unique reference).

Your 'New Process' modal should look like this:

6) Click Create.

You will be redirected to your Process Dashboard:

Click either the '+' tile or 'New Integration' in preparation to configure the Integration.

When you create a Process, Unifi will automatically create the corresponding Web Service (REST methods).

This is given for your information only as we are only concerned in this Guide with sending outbound messages to the table API of another ServiceNow instance (i.e. your Personal Developer Instance, ‘PDI’). However, It will be of value should you go on to configure polling integrations following our Poller Guides (which will utilize this same Process).

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