# Test ResolveIncidentInbound

## Resolve Test Incident

In the **remote instance** (your PDI), navigate to one of **< Your Incidents >** updated in the earlier test.

Update the Incident record as follows:

|  #  | Field            | Description                    | Value                    |
| :-: | ---------------- | ------------------------------ | ------------------------ |
|  1  | State            | The Incident lifecycle state.  | ‘Resolved’               |
|  2  | Resolution code  | The Incident resolution code.  | \<Your Resolution code>  |
|  3  | Resolution notes | The Incident resolution notes. | \<Your Resolution notes> |

*Your Incident record should look like this:*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-MgywkEXF5FDxlXqJ7Oh%2FIAPG%20-%20Test%20ResolveIncidentInbound%201.png?alt=media\&token=223c28f7-f212-4ab0-a8c4-f8541c75d589)

4\) Right-click & **Save**.

## Poll for Updates

Back in the **originating instance**, navigate to & **open** **< Your Parent Poller >**. Click **Execute Now**.

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgykcTc13xQ3SK9Dz4w%2FIAPG%20-%20Test%20UpdateIncidentInbound%203.png?alt=media\&token=8734cf8e-a4d2-4e59-818b-ea851c70a856)

**Open** the **corresponding Child Poll Request** & confirm that the **Incident** was **found** (and the **Message name** was **ResolveIncidentInbound**) & **Notice** the **incident\_id** passed in as a **parameter**:

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-Mgyz8MIbgzMWLB1gzd8%2FIAPG%20-%20Test%20ResolveIncidentInbound%203.png?alt=media\&token=b5e52091-deb5-4c78-9889-fa5cc3365af7)

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions***.*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-Mgyzhs__N9yQyjJCjY0%2FIAPG%20-%20Test%20ResolveIncidentInbound%204.png?alt=media\&token=91c42797-e113-4a60-a0fa-81836cd11e40)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager***.*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-Mgz-R2dnoK0bNJbed7F%2FIAPG%20-%20Test%20ResolveIncidentInbound%205.png?alt=media\&token=54a17025-bfe8-4c03-8d56-cb67707b0abd)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that the ResolveIncidentInbound message has been received, is Complete & Accepted and displays the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transaction has updated the **bonded ticket** in the **originating instance**:

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-Mgz7zLdCA9IeghqFLt8%2FIAPG%20-%20Test%20ResolveIncidentInbound%206.png?alt=media\&token=8d40a15a-693d-4977-bbf6-cb192d6f2d09)

{% hint style="success" %}
We can see that the State, Resolution code & Resolution notes have been updated on the bonded ticket.
{% endhint %}

Navigate to the **Notes** tab to view the Activities stream:

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyuCGPHiiQ1jqpNLWn%2F-Mgz8URikeWVRXjq1-yT%2FIAPG%20-%20Test%20ResolveIncidentInbound%207.png?alt=media\&token=4082b112-a3c2-4721-bfb0-04d13b5eef72)

{% hint style="success" %}
We can see that the update has also been logged in the Activities stream.
{% endhint %}