> For the complete documentation index, see [llms.txt](https://docs.sharelogic.com/unifi/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sharelogic.com/unifi/3.0/integration-guides/incident-multiple-message-poller-guide/inbound-messages/resolveincidentinbound-message.md).

# ResolveIncidentInbound Message

{% hint style="success" %}
Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.
{% endhint %}

Click on the **'Messages' icon** to open the Messages page.

![](/files/-Mfh8LPLcbhsK1aNO4LM)

1\) Click the **ellipsis** to the right of the **UpdateIncidentInbound** Message & then click **Copy**.

## Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

|  #  | Field        | Description                                           | Value                    |
| :-: | ------------ | ----------------------------------------------------- | ------------------------ |
|  2  | Message name | The message name that is unique for this integration. | 'ResolveIncidentInbound' |

*Your Copy Message modal should look like this:*

![](/files/-Mfh9KqvWeLlPRJ5mD4o)

3\) Click **Copy**.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

## Details Fields

The Details fields to be edited are as follows:

|  #  | Field       | Description                                                         | Value               |
| :-: | ----------- | ------------------------------------------------------------------- | ------------------- |
|  4  | Description | The description for this message and the requirement it is meeting. | \<Your description> |

*Your Details form should look like this:*

![](/files/-MfhAMKFtmeIy8NTHK0T)

5\) Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be edited are as follows:

|  #  | Field                 | Description                                                   | Value   |
| :-: | --------------------- | ------------------------------------------------------------- | ------- |
|  6  | Bond pending          | Process this message when the bond state is Pending.          | \<true> |
|  7  | Bond suspended        | Process this message when the bond state is Suspended.        | \<true> |
|  8  | Bond vendor suspended | Process this message when the bond state is Vendor suspended. | \<true> |

*Your Bond form should look like this:*

![](/files/-MfhCmtx7JcAXaF0TD4d)

9\) Click **Save**.

We are now ready to configure the **Fields** for the **ResolveIncidentInbound** Message.