# ResolveIncidentInbound Message

{% hint style="success" %}
Rather than create the ResolveIncidentInbound Message from scratch, it will be quicker to copy the UpdateIncidentInbound Message and make some minor changes.
{% endhint %}

Click on the **'Messages' icon** to open the Messages page.

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-Mfh8LPLcbhsK1aNO4LM%2FIMMPG%20-%20ResolveIncidentInbound%201.png?alt=media\&token=8e71898a-60cf-4d77-baa4-66b33876455c)

1\) Click the **ellipsis** to the right of the **UpdateIncidentInbound** Message & then click **Copy**.

## Copy Message Modal

The fields to edit for the Copy Message modal are as follows:

|  #  | Field        | Description                                           | Value                    |
| :-: | ------------ | ----------------------------------------------------- | ------------------------ |
|  2  | Message name | The message name that is unique for this integration. | 'ResolveIncidentInbound' |

*Your Copy Message modal should look like this:*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-Mfh9KqvWeLlPRJ5mD4o%2FIMMPG%20-%20ResolveIncidentInbound%202.png?alt=media\&token=d2372505-aae2-493a-8bac-33086556479e)

3\) Click **Copy**.

You will be redirected to the Details page of the newly created ResolveIncidentInbound Message.

## Details Fields

The Details fields to be edited are as follows:

|  #  | Field       | Description                                                         | Value               |
| :-: | ----------- | ------------------------------------------------------------------- | ------------------- |
|  4  | Description | The description for this message and the requirement it is meeting. | \<Your description> |

*Your Details form should look like this:*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-MfhAMKFtmeIy8NTHK0T%2FIMMPG%20-%20ResolveIncidentInbound%203.png?alt=media\&token=7a6020af-f884-4f6c-b7ec-a290e054f89f)

5\) Navigate to **Message > Bond**.

## Bond Fields

The Bond fields to be edited are as follows:

|  #  | Field                 | Description                                                   | Value   |
| :-: | --------------------- | ------------------------------------------------------------- | ------- |
|  6  | Bond pending          | Process this message when the bond state is Pending.          | \<true> |
|  7  | Bond suspended        | Process this message when the bond state is Suspended.        | \<true> |
|  8  | Bond vendor suspended | Process this message when the bond state is Vendor suspended. | \<true> |

*Your Bond form should look like this:*

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-Mfh6jN3rTMkqVfgYStv%2F-MfhCmtx7JcAXaF0TD4d%2FIMMPG%20-%20ResolveIncidentInbound%204.png?alt=media\&token=c838c523-0dbd-4a05-ad14-3a81906d7256)

9\) Click **Save**.

We are now ready to configure the **Fields** for the **ResolveIncidentInbound** Message.