# Test UpdateIncidentInbound

## Update from Remote Instance

In the **remote instance**, **update two** of the **bonded tickets** in turn.

{% hint style="info" %}
Updates have been made to the Description field only. Correlation ID is highlighted for us to identify the correct bonded ticket.
{% endhint %}

{% tabs %}
{% tab title="First Ticket" %}
![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgyjXPTHI0bhT__suih%2FIAPG%20-%20Test%20UpdateIncidentInbound%201.png?alt=media\&token=d63ed5d0-0f1f-4c68-9431-7305a4b93e60)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-Mgyjdjt6BLDOv4U__hf%2FIAPG%20-%20Test%20UpdateIncidentInbound%202.png?alt=media\&token=20babe11-c196-4486-be9e-4323aee6caa2)
{% endtab %}
{% endtabs %}

## Poll for Updates

Back in the **originating instance**, navigate to & **open < Your Parent Poller >** *(as configured on the* [*'Parent Poller' page of the Incident Parent and Child Poller Guide*](https://docs.sharelogic.com/unifi/3.0/incident-parent-and-child-poller-guide/polling/parent-poller#new-poller)*)*. Click **Execute Now**.

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgykcTc13xQ3SK9Dz4w%2FIAPG%20-%20Test%20UpdateIncidentInbound%203.png?alt=media\&token=8734cf8e-a4d2-4e59-818b-ea851c70a856)

**Open** the **corresponding Parent Poll Request** & **confirm** that **both Incidents** were **found** (and *only* those) and that **subsequent child Poll Requests** were also **triggered**:

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgymLAEFGLZvV_1zdRi%2FIAPG%20-%20Test%20UpdateIncidentInbound%204.png?alt=media\&token=95904981-dfa5-4fdb-923b-d6ec007d8e42)

Notice the Parent & Child Poll Requests:

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgyoxdnDXsyYLUzoJ_y%2FIAPG%20-%20Test%20UpdateIncidentInbound%205.png?alt=media\&token=65424430-51e2-4cd6-a9f5-f8d04eb20884)

**Open** each of the **corresponding Child Update Poll Requests** & **confirm** that the **Message name** was **UpdateIncidentInbound** *(found in the Response status)*.

**Open** each of the **corresponding Select Attachments Poll Requests** & **confirm** that the Response status says **No Attachments returned** *(this is expected because no attachments were added)*.

{% hint style="info" %}
We instructed the Child Poll Processor to fire the Select Attachments Poller when we edited the Response script on the '[Edit Child Poll Processor](https://docs.sharelogic.com/unifi/3.0/integration-guides/polling/edit-child-poll-processor#response-script)' page.
{% endhint %}

View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.

{% tabs %}
{% tab title="Native ServiceNow" %}
Navigate to **Unifi > Transport > Transactions**.

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-Mgypu8nw24ajdJT8JJq%2FIAPG%20-%20Test%20UpdateIncidentInbound%206.png?alt=media\&token=96ce4a7a-85dc-4676-9fe0-f866909f7a26)
{% endtab %}

{% tab title="Unifi Operations Manager" %}
Navigate to **Unifi > Unifi Operations Manager**.

![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgyqYyMPhjVAlbV2Or_%2FIAPG%20-%20Test%20UpdateIncidentInbound%207.png?alt=media\&token=74b6a272-6c4f-4569-977a-316de704fdb8)
{% endtab %}
{% endtabs %}

{% hint style="success" %}
We can see that two UpdateIncidentInbound messages have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
{% endhint %}

Confirm the Transactions have updated the **bonded tickets** in the **originating instance**.

{% tabs %}
{% tab title="First Ticket" %}
![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-MgytugJp_9N2lALLQI2%2FIAPG%20-%20Test%20UpdateIncidentInbound%208.png?alt=media\&token=bd2d8cdc-6438-4cc5-884e-97ba680a0ad9)
{% endtab %}

{% tab title="Second Ticket" %}
![](https://2404534899-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MQBk35gIi557UHt7QlJ%2F-MgyhYCIATnTmOkqDjMI%2F-Mgyu69dHeaMHwtV0GNi%2FIAPG%20-%20Test%20UpdateIncidentInbound%209.png?alt=media\&token=934bd63c-4cde-4528-8267-17a516274572)
{% endtab %}
{% endtabs %}

Next, we shall test the **ResolveIncidentInbound** Message.