Congratulations on using this Multiple Message Poller Guide to successfully poll your PDI for updates - deciding between multiple messages in Unifi to process the returned data.

This Guide has shown us how we might configure a poller integration - polling data from the table API of a Personal Developer Instance (PDI) and then configure multiple inbound messages to process that data (deciding which Message to use in the process). As such, we created the following records:

  • Poll Processor

  • Poller

  • Inbound Message

  • Fields

In testing our integration, we created some incidents in the remote instance which were bonded. We then updated the bonded records from both instances (polling for updates each time). We successfully proved that we were only querying bonded records, pulling back updates made in the remote instance since the last update time, only retrieving a select number of fields and that the returned requests were looped through, generating transactions for each updated ticket.

We also proved that we were able to store previously returned records in order to facilitate comparison & to enable the decision as to which Message to use to process the data - successfully telling Unifi which Message to use.

By Using the Unifi integration platform, we have discovered that building and testing our integration is simpler and more efficient, saving both time and money. Our hope is that this Guide has been a valuable aid to you in that process.

For further information please see our technical documentation.

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