Process is the top level configuration element which contains all Integrations for the Process concerned (e.g. Incident, Problem, Change, Request etc.).
Process is at the top of the configuration chain in Unifi. It is a mechanism which provides functionality not provided OOTB in ServiceNow. The purpose of a process is to keep like integrations in one place (e.g. Incident process integrations, or Change process integrations).
From v3.0, when you create a Process, Unifi will automatically create* the corresponding Web Service (REST method).
If you change either the Process Name or the API Name**, Unifi will automatically update the corresponding Web Service (REST method).
Please note: deleting a Process will not remove the Web Services or Business Rule. They will need to be removed manually.
*Requires Global Utility
**If you change the API Name for Process created in versions prior to v3.0, ensure that all scripts which use it are also updated. It will break the integration if they are not.
The fields to be configured in the Process record are as follows:
This value is automatically populated. All Integrations for this Process will leverage the one Stage table. The Stage is the root staging table for all data mapping.
The API Name is how we identify which Process we are integrating with. The Scripted SOAP/REST Service will reference the API Name (which is why it is important for this to be a unique reference).
When building an Integration & after configuring the relevant SOAP Service, populate this field with the relevant value to enable Unifi to include that Service in the packaged Integration.
****REST Service/Message method/Action method
Unifi will automatically populate these fields with the relevant values. The 'Unifi' Scripted REST API is shipped with Unifi. The relevant Message method & Action method (Scripted REST Resources) are automatically created/updated when the Process is created/updated based on the templates contained in the shipped 'Unifi' Scripted REST API.