Process is the top level configuration element which contains all Integrations for the Process concerned (e.g. Incident, Problem, Change, Request etc.).
Process is at the top of the configuration chain in Unifi. It is a mechanism which provides functionality not provided OOTB in ServiceNow. The purpose of a process is to keep like integrations in one place (e.g. Incident process integrations, or Change process integrations).
The fields to be configured in the Process record are as follows: