Poller

A Poller is a configuration record which defines the frequency of polling and which logic to use.

A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.

Edit Update Poller

Rather than create a new poller, you can edit the previously configured 'Update Poller', changing the Name, Description & Poll Processor.

(You could choose to copy the previous Poller instead. However, there is no need to have two pollers polling for updates every 5 minutes, so if copying the previous poller, remember to deactivate it.)

1) Click to open the previously configured Incident Update Poller.

The fields to be edited for our Poller record are as follows:

#	Field	Description	Value
2*	Name	The name of your Poller.	<Your Name>
3	Description	A description of what this Poller is for and/or how it works.	<Your Description>
4*	Poll processor	The Poll Processor to use when running this Poller.	<Your Poll Processor> (the one just created)

*These fields are mandatory, or automatically defaulted to true.

Your Multiple Message Poller should look like this:

5) Save the Poller.

In order to process the inbound Requests, we need to configure the Inbound Messages.