Follow these instructions to test the AddAttachmentInbound Message.
In the remote instance, select one of the bonded tickets.
Add an attachment to the record .
Back in the originating instance, navigate to & open < Your Parent Poller >. Click Execute Now.
Open the corresponding Parent Poll Request & confirm that the Incident was found and that subsequent child Poll Requests were also triggered:
Notice the Parent & Child Update Poll Requests and the Select & Get Attachment Poll Requests:
Open the corresponding Child Poll Request & confirm that the Message name was UpdateIncidentInbound.
Open the corresponding Select Attachments Poll Request & confirm that the Attachment was found. Notice the attachment_hwm, ext_ref & int_ref passed in as parameters:
Open the corresponding Get Attachment Poll Request & confirm that the Attachment was found. Notice the attachment, ext_ref & int_ref passed in as parameters:
View the Transactions that have been sent. This can be done either in Native ServiceNow, or in Unifi Operations Manager.
Navigate to Unifi > Transport > Transactions.
Navigate to Unifi > Unifi Operations Manager.
We can see that an UpdateIncidentInbound message and an AddAttachmentInbound message have been received. Both are Complete & Accepted & display the relevant Incident & Bond numbers.
Confirm the Attachment has been added to the bonded ticket in the originating instance.
