UpdateIncidentInbound Message

We will configure an inbound update message to process the data returned from the poll and update our target record.

New Message Modal

Click the 'Messages' icon, then New.

The fields to be configured for the UpdateIncidentInbound New Message modal are as follows:

Your UpdateIncidentInbound New Message modal should look like this:

5) Click Submit and view to further configure the Message.

Response Fields

Navigate to Message > Response.

The Response fields to be configured are as follows:

*This field is automatically defaulted to true.

The 'Response' Message was previously configured (in the Outbound Incident Guide) to apply in an 'Inbound' direction. Change it to 'Bidirectional'.

Your Response form should look like this:

8) Navigate to Message > Bond.

Bond Fields

The Bond fields to be configured are as follows:

*These fields are automatically populated.

Your Bond form should look like this:

10) Navigate to Inbound > Settings.

Inbound Settings Fields

The Inbound Settings fields to be configured are as follows:

*Bond reference method:

Internal - lookup using the internal reference only.

External - lookup using the external reference only.

Both - lookup using both the internal and external references.

We have chosen the 'External' method because, in the payload we built, we only supplied the source_reference. If we had also supplied the correlation_id as the target_reference, then we would have chosen 'Both' (which would have offered an extra level of validation to the checking).

Your Inbound Settings form should look like this:

12) Click Save.

We are now ready to configure the Fields for our UpdateIncidentInbound Message.

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