A Poller is a configuration record which defines the frequency of polling and which logic to use.
A Poller is a configuration record which defines the frequency of polling and which logic to use (the logic itself is defined in the Poll Processor). Each time it is run, it creates a corresponding Poll Request record.
Click the 'Pollers' icon & then New.
The fields to be configured for our Poller record are as follows:
The name of your Poller.
The Poll Processor to use when running this Poller.
<Your Poll Processor>
The frequency at which the Poller should run.
Poller will run with credentials of specified user.
<Your Inbound user> (from Connetion)
Set to true to use this Poller record for processing.
*These fields are mandatory, or automatically defaulted to true.
Your New Poller modal should look like this:
5) Submit and view to further configure the Poller.
The fields to be configured for the Details form are as follows:
A description of what this Poller is for and/or how it works.
Your Details form should look like this:
7) Save the Poller.
Update Connection Variable
Update the value of the 'incident_poller' Connection Variable with the sys_id of the child Poller.
8) Click on the Hamburger Menu and select Open in platform.
The Poller opens in a new window.
9) Right-click the Header & 'Copy sys_id'.
Open the variable created on the 'Connection Variables' page of this Guide and update the value with the copied sys_id.
Next, we will configure the Parent Poll Processor.